Canada Case Study

Global Affairs Canada (GAC) 

125 Sussex Drive,
Ottawa, ON,
Canada

Canada headquarters and mission locations

Background

WorldReach’s relationship with Global Affairs Canada (formerly the Department of Foreign Affairs, Trade and Development – DFATD) began in 1993 when it was contracted to design and implement a new set of software tools to meet the requirements for consular management and operational improvements. Since the first full release WorldReach continues to work closely with headquarters and consulate staff to include their suggestions for software and process innovations for consular assistance, consular crisis and passports abroad. GAC’s complete system is considered by consular staff to be an indispensable tool and has been classified by the Canadian government as mission-critical.

WorldReach’s products are operational at GAC headquarters and in over 180 Canadian missions as well as being accessible to over 100 Honorary Consuls in both English and French around the world.

References

WorldReach Software has demonstrated that they can overcome the technical challenges and meet the diverse operating requirements that are inherent in providing consular services globally… WorldReach Software has proven to be a reliable, flexible and innovative partner for our consular work.“- Former Director General, Consular Affairs Bureau, Department of Foreign Affairs, Trade and Development
…we would not have been able to provide the same level of service to our citizens in those crucial hours and days after the September 11th tragedy. WorldReach Software demonstrated their responsiveness to DFAIT’s needs by rushing into production some previously planned enhancements so they could be used during this crisis.”- Former Director General, Consular Affairs Bureau, Department of Foreign Affairs, Trade and Development