Netherlands Case Study

Ministry of Foreign Affairs (BuZa)

Bezuidenhoutseweg 67, The Hague,
The Netherlands

Netherlands headquarters and mission locations

Background

In 2003, WorldReach helped the Dutch Ministry of Foreign Affairs modernize their systems to better facilitate increasing workload, new standards for assistance to arrested nationals, and the need for up-to-the-minute data for consular management information. The resulting work led to a new consular case management system for prisoners abroad as well as a crisis system that was used by the Netherlands in their term for the EU Presidency during both the 2004 Summer Olympics and the Asian Tsunami. Recently the crisis solution was also used to manage the MH 17 air incident.

WorldReach’s products are operational at the Dutch MFA headquarters and 86 posts worldwide.

References

Based on WorldReach’s work in consular, they really understand the ongoing developments and needs in the consular world“- Henri van Swieten Senior Consular Official, Dutch MFA