United Kingdom Case Study

Foreign & Commonwealth Office (FCO)

King Charles Street,
London,
UK

United Kingdom headquarters and mission locations

Background

WorldReach’s relationship with the UK Foreign and Commonwealth Office (FCO) began in 2001 with the requirement for a consular database system to improve the quality of consular service as well as meet the anticipated increase in demand for consular protection services. With 16,000 staff, FCO is one of the largest and busiest Ministries of Foreign Affairs in the world, handling over 60 million annual British travellers and more than 15 million citizens who reside abroad.

WorldReach also supplies the BRIDGE consular passport system providing Temporary Passports (TPs) and Emergency Travel Documents (ETDs) to those UK citizens with immediate travel needs throughout their FCO consular network.

WorldReach’s products are globally accessible by headquarters and all 250 FCO posts.

References

I do not hesitate in providing a strong positive recommendation to a Ministry of Foreign Affairs who is considering modernization and the value delivered by the WorldReach consular and crisis management software“- Paul Sizeland Director of Consular Service, Foreign and Commonwealth Office
…It is a natural step for the FCO to use a system that can provide a complete set of consular services including ETDs and all other consular assistance to our citizens abroad. This is making a big cost savings impact on staff training and deployment“- Patrick Owens, Former Head of Passports and Documentary Services Group, Consular Directorate, Foreign and Commonwealth Office