Range of Consular Services Handled
- Family Distress
- Death Abroad
- Legal / Notary Service
- Well-being / whereabouts
- Financial Aid
- Kidnapping / Missing Persons
- Medial Assistance
- Child Abduction / Adoption
The nature of consular work is often one where a case evolves with portions of information gradually collected and added into the case file to complete the picture of a case and potentially with several people contributing to the information collection, assessment, decision making and subsequent tracking until closure is reached. One of the core fundamental designs of AssistReach is its “person-centric” approach. The key vision behind person-centric is designing the services around the person’s needs – data is organized so that cases, persons, services and associated relationships can be accessed from multiple access points within the application and database.
AssistReach allows users to establish their own filters for viewing assistance information for day to day work with consular cases. This allows them to determine what information to search on and users can save their own filters for reuse. Users also choose what information is displayed online and the presentation layout and can then export these results.
The WorldReach products can be used on desktops, laptops, tablets and mobile phones with no adjustment or configuration changes required. WorldReach takes a holistic approach and flexible view of the citizens included within the system. Information is organized so that cases, persons, services and associated relationships can be accessed from multiple access points within the application.
Information about persons, including all services rendered to individual along with all instances of the individual in various cases from a lost passport to a mass evacuation during a crisis can be accessed.
Relationships between persons can be shown for instance between affected persons and callers, traveling tour groups or family members.
Services can be grouped into a case view or allow for an analysis of all services provided across cases or for a mission/country/region. For instance, a transportation accident can require medical assistance, issuance of new travel documents and temporary financial assistance.
A view that displays the case information including: case notes, services provided, people involved, tasks, contacts, media notes and overview.