WorldReach Simplifies Diaspora Engagement with New SaaS Communication Application

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November 14, 2014

Embassy Consular Conference, London, WorldReach Software, the consular software solutions specialist, is proud to announce their official release of Diaspora Connection, a full-featured consular communication application designed to support an Embassy or Consulate Diaspora Engagement Policy. Available in a convenient, predictable, Software as Service model, this application provides the ability to communicate via email or SMS with the local community and supports traditional mail campaigns as well. There are two mechanisms for recording diaspora citizen’s information. Citizens can go to a website or through any mobile device and record their own details, residency as well as contact and content preferences. Alternatively, embassy/consulate staff can collect and update citizen information in person at a post, or via a telephone call directly into the system.

Diaspora Connection data from all sources is stored on the Cloud so that consular officers and other post staff have information readily accessible to generate reports in support of diaspora communication. Diaspora Connection:

  • Provides a cost effective way to manage and implement Diaspora Engagement Policy
  • Facilitates a two way line of communication with citizens by the embassy/consulate
  • Reduces workload in collecting citizen information (allows the citizen to enter basic static data once and update as needed) including via mobile devices
  • Cloud-based – no requirement to purchase and manage costly IT infrastructure
  • Allows the embassy/consulate to proactively assess the number of potentially affected persons during crises
  • Can feed into a crisis management system for MFA during a crisis such as evacuations
  • Compliments a full registration system that is targeted for shorter duration travellers

“Communicating efficiently and cost-effectively with a country’s diaspora, can cause many challenges for an individual embassy, or for the Ministry as a whole,” says Gordon Wilson, President of WorldReach. “Diaspora Connection was designed to alleviate these difficulties, leveraging Worldreach’s more than 20 years’ experience in supplying consular software systems to MFAs worldwide.”

About WorldReach Software

WorldReach Software supplies consular software used by more than 3000 daily users in over 850 sites by Ministries of Foreign Affairs serving over 160M citizens, making it the leading provider of commercial consular software. WorldReach helps ensure traveller safety and security worldwide through its systems for government consular organizations and travellers. Customers include the Ministries of Foreign Affairs from Canada, the United Kingdom, the Netherlands, New Zealand, Spain, Ireland and Denmark. For more information www.worldreach.com

Press contact: Shelley.Bryen@worldreach.com  1-613-742-6482