WorldReach Software

Leadership Team

Meet the experienced team behind our company

Our Leadership Team has almost 250 years experience combined. They are heavily involved in a number of industry associations and standards councils, covering everything from border management and seamless travel to digital identity and the ethical use of biometrics.


Gordon Wilson President

Gordon Wilson

Gordon Wilson has been in the Information Technology industry for more than 30 years. He has considerable experience working with governments tasked with issues related to international travel, customs & border services, immigration, passport issuance, and foreign affairs and consular operations.

He is the recipient of the Ministers Award for his contributions to the automation strategy for the Customs Operations Branch in the mid-1990s. Since 1998, Mr. Wilson has overseen the creation and growth of WorldReach Software as an international company providing solutions for consular assistance, consular & international crisis management, in-country & overseas passport issuance, and immigration & border management services.

Mr. Wilson is the company’s lead representative for associations aligned with border control and travel facilitation. These include: the World Travel and Tourism Council (WTTC) focusing on the Seamless Traveller Journey; the International Air Travel Association (IATA) aligning with OneID; The International Border Management and Technologies Association (IBMATA); the Beyond Preclearance Coalition; and the Biometrics Institute.

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Richard Gauthier Executive Director

Richard Gauthier

Engineering and Delivery

Richard Gauthier is a skilled IT professional with 30 years of industry experience, over 15 of which have been in a senior management role, leading large teams. Mr. Gauthier has managed engineering and delivery of systems in the telecommunication, identity document issuance and biometric industries.

He also manages support services for international clients. Furthermore, he has strong knowledge of industry standard methodologies such as CMMI, ITIL, PMBOK, Agile, and software project estimation. Mr. Gauthier is an active member of the Standards Council of Canada (SCC) Joint Technical Committee (JTC) 1/SC37 for Biometrics, and the WorldReach representative for the FIDO Alliance in the Government Deployment (GDWG) and Identity Verification and Binding Working Groups (IDWG) .

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Jon Payne Executive Director

Jon Payne

Global Partnerships

Jon Payne joined the Senior Management team in 2018 and is now the Executive Director, Global Partnerships at WorldReach Software. He has over 25 years’ experience in immigration policy and operations, including serving at the UK Home Office as Director, Visa Services in the Americas, UK delegate to the EU asylum working group, and Chief of Staff at the UK Border Agency.

Mr. Payne also served at FCO as Deputy Consul General, New York, and Deputy Head of Mission, Kabul. After leaving government, he worked as director of CSC’s global citizen services centre of excellence, and US general manager at Intercede, the digital identity specialist.

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Tony Smith Executive Advisor

Tony Smith

Borders and Immigration

Tony Smith CBE joined WorldReach’s Global Borders and Immigration Team as an Executive Advisor and SME in 2019. He has the unique distinction of having served as Director of Ports of Entry in 2 different countries (Canada and the UK) as part of an impressive career spanning over 40 years government service in the UK Home Office and Citizenship and Immigration Canada.

He was awarded the prestigious order of Commander of the British Empire by Her Majesty Queen Elizabeth for his services to the safety and security of the London 2012 Olympics. Since retiring as Director General of the UK Border Force in 2013, Mr. Smith has become Managing Director of Fortinus Global Ltd, providing border management consultancy services to border agencies around the world. He is also chairman of the International Border Management and Technologies Association (IBMATA).

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Steven Grant, P. Eng. Director

Steven Grant, P. Eng.

Business Development

Steven Grant, P.Eng. joined WorldReach Software in 2014. He has extensive experience in identity document issuance, border security, airport passenger processing, civil registry, biometrics and consular systems as a subject matter expert with a large systems integrator and as an independent consultant.

Over the past 20 plus years, Mr. Grant has worked with multiple international organizations and governments, particularly in the Caribbean, Latin America and Southeast Asia. He is a representative on the ICAO TRIP Implementation and Capacity Building Working Group (ICBWG) for travel documents and border management, a Non-Executive Director, Stakeholder Engagement with the International Border Management and Technologies Association (IBMATA), and a Canadian representative to ISO SC17 standards committee for travel documents.

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Kim Burrett-Scott Director

Kim Burrett-Scott

Product Management and Quality Assurance

Kim Burrett-Scott is a member of the Management Team at WorldReach Software where she is Director of Product Requirements and Quality Assurance. Mrs. Burrett-Scott’s experience is primarily focused in the area of business requirements and analysis, planning and project management related to the design, development and deployment of both web and mobile applications.

In the role of Director of Product Requirements and the Quality Assurance team within WorldReach, she has a very hands on and comprehensive understanding of the software product life cycle. Mrs. Burrett-Scott is the WorldReach lead in Defence Research and Development Canada (DRDC) CSSP innovation projects working closely with Canadian government departments (e.g. Immigration Refugee & Citizenship Canada, Canada Border Services Agency) on technology demonstrations of the Know Your Traveller platform and VisaReach product to promote quick passage of low risk travellers at ports of entry. Analysis and requirements confirmation for the Document Issuance Systems for numerous clients is under her guidance.

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Shelley Bryen Director

Shelley Bryen


Shelley Bryen has been the Marketing Director at WorldReach Software since 2009. Having worked in the technology industry for more than 25 years, Ms. Bryen has broad experience in digital content management, marketing communications, social media, strategic alliances, product management, event management, marketing research and strategic marketing.

Her industry knowledge includes embedded technology, public safety, consular, border management, seamless travel and digital identity. Her professional activities include: the Digital ID and Authentication Council of Canada’s (DIACC) Pan-Canadian Trust Framework (PCTF) Expert Committee (TFEC), the International Border Management and Technologies Association (IBMATA), the Biometrics Institute and Women in Identity.

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Pauline (Barton) Bain Director

Pauline (Barton) Bain

Corporate Services

Pauline (Barton) Bain has been with WorldReach since our inception. With over 25 years of industry experience, she leads the corporate Finance, Human Resources, and Administration services. Her experience has contributed immeasurably to WorldReach’s growth as an international company, managing the many challenges of the dynamic environment of software development and international software products.