WorldReach Software

New software will enhance New Zealand’s emergency assistance abroad

(Ottawa, Canada – March 10, 2005)

The New Zealand Ministry of Foreign Affairs and Trade (MFAT) has awarded a contract to Canadian company WorldReach Software for its consular software. The system will be used by the Ministry’s 49 overseas posts and Head Office in Wellington to better manage the delivery of its consular services to New Zealand citizens overseas and is expected to be fully operational by the end of the year.

An interesting ‘e-government self-serve’ component to the solution is the development of an online travel registry which will allow New Zealand citizens to go directly to MFAT’s website to register their travel details online. This will allow people to register their presence and contact details abroad, either for short-term or longer-term travel/residence and will make it easier and quicker for the Ministry to communicate with New Zealand citizens in the event of an emergency, such as the recent Tsunami disaster.

Governments are facing more challenging requests for consular assistance than ever before due to events such as the Asian Tsunami, the September 11th tragedy, and the Bali bombings. As Gordon Wilson, President of WorldReach Software, explains, “Recent terror attacks and natural disasters have made citizens much more acutely aware of their governments’ presence abroad through embassies and consulates as well as the types of assistance they provide. This has lead to an increase in the demand for services.”

Nigel Moore, Director of MFAT’s Consular Division, explains “The Government of New Zealand is always looking for ways to improve the delivery of service to citizens travelling or living abroad. We are confident that WorldReach Consular Software is the best solution available to help the Ministry modernise its service delivery and improve the effectiveness and efficiency of our service to our citizens overseas.”

For more information, please contact:  Shelley Bryen   1-613-742-6482