Training unlocks the full potential of your WorldReach software and its daily-use personnel, government training staff, and administrators, whether it is in integrated Immigration & Border Management, Secure ID (including digital ID and federated ID), or Consular Services software.

Training options combine instruction, workflows, real-world examples, and hands-on exercises. Users, trainers, and system administrators complete training with the knowledge they need to control operational workflow, maximize the impact of operational results, smooth out the adoption process, and lower the overall costs of the software through efficient use.

On-site Training

We bring our training to you, your daily users, training staff, and systems administrators. The expert training is made more efficient by happening in a familiar environment, arranged around your local schedule.

On-Site training consists of:

  • Training the Users
  • Training the Trainers
  • Training the System Administrators

Training covers all applicable WorldReach products for full functionality and daily use. Training the Trainers participants will receive application use training first. In a separate session, the techniques for training will be covered.

If your in-house trainers are in short supply or project conflicts arise, WorldReach training staff can conduct web-based training sessions for your organization.

System Administrators would also benefit in attending the training as well to help them fully understand the system they will be administering.

Virtual Training Options

A number of tools are available for training remote staff. This is especially useful to train multiple locations effectively and cost-efficiently.

These options include:

Online Tutorials

Courses can be placed on distributable media (CD, DVD, USB thumb drive) and distributed to each location or placed on the departmental intranet for access as required, these tutorials can serve as a self-directed introduction for product user overviews to grasp fundamental functionality, or as a cost-effective refresher to the system.

Live Web-Based Training Sessions

Our virtual classroom is live, interactive, online training for those who prefer attending classes without leaving their office, eliminating the monetary and time costs of travel. Live web-based training used in conjunction with a conference call is a very pragmatic way to have headquarters-based trainers cover a large number of remote posts in a short period of time.

Telephone Training Sessions

A similar approach to the live web training involves the trainer and trainees walking through scenarios and sample cases on the same training site, but with the trainer reviewing and evaluating what the trainee has entered after cases and updates are saved.

Regional Training Sessions

Regional training sessions can also be an effective approach to training. Sessions are planned at some of the larger locations and several training sessions are held over a number of days. These users would then be followed-up with in one-on-one calls by one of the headquarters trainers to review questions, issues, etc.

International Crisis Exercise Program (ICEP)

The International Crisis Exercise Program is an in-depth, two-day training course specifically designed for consular users to develop comprehensive contingency plans and test them in real-world crisis exercise scenarios. Using WorldReach’s full-featured crisis preparedness toolkit, Contingency Plan X, students utilize industry standard emergency document templates and checklists, hazard assessment processes, wizards and guides to create consular-specific contingency plans and then test these plans in exercises simulating both made-made and natural disaster scenarios.