WorldReach Software

WorldReach: World’s Most Successful Remote Identity Verification Immigration Programme

OTTAWA, CANADA – May 7, 2020 – According to the Home Office EU Settlement Scheme Statistics March 2020, more than 3.1 million applications were successfully concluded, with the vast majority using the digital route. This marks the world’s largest, most successful digital on-boarding immigration programme using remote identity verification with ePassport chip reading and liveness detection.

To support the United Kingdom’s exit from the European Union, the EU Settlement Scheme (EUSS) was established by the Home Office to allow EEA nationals living in the UK to apply for a UK immigration status. Applicants need only to complete three key steps – prove their identity, show that they live in the UK, and declare any criminal convictions. As the Home Office wanted to make the application process as easy as possible for the estimated 3.5 million EEA nationals who would need to apply, they sought out new innovative and effective capabilities to include in an optional end-to-end digital application channel.

Built on WorldReach’s Know Your Traveller™ platform, this innovative service is powered by IdentityReach™, which reads the ePassport chip’s security features to authenticate the legitimacy of the document. Facial matching is achieved by comparing the secure reference image from the ePassport chip to a live selfie captured by smartphone camera. Genuine presence technology is applied to mitigate attempts at identity fraud. This service supports multiple eIDs including ePassports, UK biometric residence cards and EU citizen eID cards, all using ICAO standards.

The full public launch, following a three-month beta phase, commenced on March 30, 2019 and included three optional paths for EEA nationals to prove their identity in applying for status: mail-in; visit a local service provider; or a completely digital route. The vast majority chose the digital channel and completed the process successfully, including during COVID-19 closures.

This compares very favourably with the remote digital on-boarding rate achieved in the banking sector. According to Asia Bank Research, participants in their Excellence 2019 programme reported a dropout rate for on-boarding via digital channels as high as 80%. In a SIGNICAT report, the number one reason why banking customers abandoned an application was that “it took too long to complete”.

Significant statistics

  • More than 3.1 million applications have successfully concluded.
  • A high percentage completed their application in under 10 minutes, with a high level of identity assurance.
  • This was the first iOS app in production to read ICAO MRTD compliant chips via Near Field Communication (NFC) at large scale on iPhone 7 and above.
  • Over 2,300 different makes and models of Android and iOS devices have been used to complete the identity verification process.
  • IdentityReach service is scalable, with peaks of 25,000-30,000 applications per day as realized by the EUSS.
  • IDV System Availability since the start of live production is 99.97%, exceeding SLA commitments.
  • 2019 EUSS feedback survey results: 79% of applicants indicated that proving their identity through the app was either “very easy” or “fairly easy”. A further 7% found it neither difficult nor easy.
  • The app receives an average 4.1 star satisfaction rating on Google Play Store.  

“There has never been a more crucial time for highly trusted, proven-in-use remote identity verification services given the Covid-19 situation, especially for government digital on-boarding and essential services delivery,” said Gordon Wilson, WorldReach CEO. “The EUSS is a very successful, scalable proof-point of what’s possible and achievable with the right end-to-end processes, technology and collaborative team.”

The innovative nature of WorldReach’s application of remote identity verification to immigration challenges has been recognized by the Home Office. (Jan 23 2020 HO News Team)  

A more detailed EUSS case study can be found here.

About WorldReach Software

WorldReach Software enables highly trusted digital services through its systems for government immigration, passport, border management, consular and citizen services organizations. We use innovative processes and best of breed technology to verify you are who you say you are.

Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands, St. Helena), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software,  +1 (613) 697-6997

New Home Office app process for EU citizens

The following are excerpts from recent Industry articles regarding the new Home Office app, developed by WorldReach Software, for EU citizens registering to stay in the UK:

Exclusive: Here’s what the new Brexit application process for EU citizens will look like

Original article was posted on May 1, 2018 written by Thomas Colson for the Business Insider:

  • The UK faces the huge and complex task of registering over 3.6 million EU nationals ahead of Brexit so they can apply for ‘settled status’. It says a new, digital system will make the process much easier.
  • In an exclusive preview of the new system, BI spoke to a person tasked with test-running the new registration app which is being designed to register EU citizens — which is still in its testing phase.

“The app will be able to scan passports with biometric chips which instantly upload a user’s data to the cloud. But there will also be non-digital options available, the Home Office said, likely to be similar to the ones that currently exist for visa extensions and permanent citizenship applications.

That said, the app will be an important part of the registration process for many people as it will allow those with the right technology to identify themselves almost instantly. One EU citizen asked to test-run the app, which remains in its pilot phase, told BI how it currently works:

1. When you open the app, you will be asked to answer some basic questions: Your name, whether you’re an EU national, whether you live in the UK, and whether you have a criminal record.

2. You will then be asked to provide documentation proving your identity. If your passport contains a biometric chip, you will be able to scan it using an Android phone’s built-in scanning software. Apple doesn’t allow third-party apps to use that software, which means the app won’t work on iPhones, a problem the Home Office revealed in a meeting with MEPs this week.

The person who tested the app said their passport was recognised and scanned by the phone almost instantly.

3. You will then be asked to take a selfie, which appears to be for the purpose of verifying that you are who say you are.

If you are unable to access an Android phone, it will be possible to revert to more old-fashioned methods of proving your identity, such as posting a passport or ID card to a processing centre.”

Home Office Brexit app only works for Android users

Original article was posted on April 25, 2018 written by Lis Evenstad for Computer Weeekly:

“The WorldReach part of the contract is for the smartphone technology ‘to develop a secure and easy-to-use digital solution’. WorldReach specialises in providing immigration apps that use a smartphone NFC reader to scan the chips in passports.”

About WorldReach

WorldReach Software works with national governments to help them:

  • Remotely and securely verify individuals and authenticate their identity documents
  • Improve the security and facilitation of immigration and border management services for those travelling into a country
  • Modernise the delivery of consular services to their citizens abroad

The WorldReach Know Your Traveller (TM) platform is our remote identity verification (IDV) and document authentication capability.