WorldReach Software

WorldReach, Entrust at Biometrics Institute Congress 2021

October 19, 2021 | Ottawa

WorldReach Software, an Entrust Company, is a proud Gold Sponsor of the Biometrics Institute Congress virtual event being held October 6, 13, 20, and 26, 2021.

The Biometrics Institute Congress is the industry gathering for the biometrics community globally. For the past 20 years, the institute has been leading the debate about the responsible and ethical use of biometrics. The Institute’s members are a global and diverse stakeholder community, including Entrust.

Don’t miss your chance to visit our virtual exhibition and listen in to Gordon Wilson’s presentation “From concept to reality: Getting travellers safely back in motion” at 12:20 BST on 20 October. Mr. Wilson is the VP, Identity Verification and Global Head of Seamless Travel, Immigration and Borders.

Learn more about this key industry event and our innovative seamless travel solution.

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach included in Biometrics Institute COVID-19 Response Report 2021

May 12, 2021 | Source: WorldReach

WorldReach Software, an Entrust Company, is a key technology supplier featured in Biometrics Institute’s latest Report: COVID-19: Effective and responsible biometrics solutions and concepts – one year into the pandemic.

For the 2021 updated Report, the Biometric Institute asked its members to address the critical questions organizations are still facing as a result of the pandemic and to explain how their solutions are effective. WorldReach chose to focus on lessons learned from successful, uninterrupted digital onboarding programs, and the new customer experience expectations that are here to stay.

Digital Onboarding After the Pandemic: A Checklist for Success

As vaccination programs expand and COVID-19 cases drop, thoughts are turning to life after the pandemic. What will our new normal look like? What have we learned and what changes will persist?

One safe bet is that citizens will demand and expect remote, digital onboarding into both government and commercial services. The public appetite for sitting in waiting rooms and handing over paper documents – already waning before the pandemic – has gone forever. The post-COVID citizen knows that digital options are available, and expects service providers to offer them.

But this is about much more than buying some shiny new tech. To make a success of digital onboarding, service providers need to focus on the whole end-to-end process and the customer experience. For both government and commercial services, this is the only way to derive best value from digitization.  

In the financial industry, the abandonment rate for digital onboarding is reported to be 63% (Signicat, The Battle to Onboard 2020 – The impact of Covid-19 and beyond). By comparison, in our work in government services, WorldReach has a successful user completion rate of over 90%. Why the stark difference?

At WorldReach, we are able to monitor telemetry data from ongoing usage (over 5 million transactions and counting), identifying opportunities for continuous improvement and examining the impact of subtle changes to see their results on the ground. As a result, we have developed a clear view about what works.

The diagram below summarizes our checklist for success: four key Customer Value Drivers that all service providers should consider when planning a move into digital onboarding and services.

Customer Value Drivers

We believe these four Customer Value Drivers can help agencies assess the impact of proposed designs, technology and user experience for each element of identity verification and digital onboarding:

  1. Achieving high user completion rates above industry norms: A service provider should offer high incentive or value to the end user to try the digital process. Once the end user decides to opt in to the digital channel, there should be a very high success rate of completing the process. This requires a logical workflow, clear user guidance, easy to use technology, and process innovation to ensure a good user experience. If these elements are all in place, service providers will minimize rates of abandonment, which provides no customer value and often creates a disincentive for others who may follow.
  2. Achieving a high identity assurance level: This includes the level of verification of the e-chipped document and use of its secure facial images as a biometric reference, without having to gain access to a central database from the issuing authority. Many identity verification services rely primarily on optical scans/images of an ID document, with inherent security weaknesses for the verification process. It is difficult to obtain consistently high-quality facial images from a scanned or photographed document at the same level as a chip-stored biometric. This can cause repeated customer attempts, leading to abandonment and/or a low-quality image for the reference photograph. This, in turn, can lead to more attempts at manual confirmation. There is also a need to ensure the facial image meets appropriate criteria for 1:1 facial matching that is sensitive to the circumstances of the user. Liveness (or genuine presence) is a further example of the recommended security measures, along with corroborating information needed to achieve high identity assurance (e.g. see UK Good Practice Guide 45).
  3. Achieving minimized manual review/intervention: The degree of success achieved on the above issues will greatly affect the ability to meet a threshold for automatic processing and so allow minimal manual human review and acceptance. Manual review, if used routinely, will slow the process to the point where end users may abandon and so will not be easily scalable or cost effective. There will always be instances where manual adjudication and approval is deemed necessary, such as suspected fraudulent activity, or other circumstances where it is not possible to meet typical criteria for an automated review. The key is to ensure these cases are the exception and not the rule.
  4. Delivering high cost effectiveness: This requires an end-to-end focus on doing it right the first time, rather than incurring unsuccessful attempts to launch, which tends to create bad reviews and user skepticism. It’s important for service providers to choose technology companies with significant experience of similar deployments at high volumes, in order to benefit from lessons learned elsewhere. A poor rate of completion, low identity assurance results or high manual interventions can contribute to poor overall cost effectiveness, even if most technical components are individually running well.

What works in a demo version or early prototype is not necessarily the same as a service that is scalable to millions of people and able to deliver high completion rates to a high level of assurance, meeting customer’s goals. There is considerable complexity behind a large-scale production implementation that can run on global ePassports or citizen eIDs across their multiple generations, plus the wide range of smart phone models and operating systems in use by the general public.

Any agency or company looking to move into digital onboarding should carefully consider not just the tech but the totality of the business processes changes that are required for success.

Interested to hear more? Contact us at:

Download the Report here.

WorldReach sponsoring and presenting at Biometrics Institute Congress

October 2, 2020

WorldReach is pleased to be supporting Congress as Gold Sponsors in the annual flagship event of Biometrics Institute. The event will take place virtually this year on October 7th, 13th, 21st, and 27th, attracting experts and key leaders in biometrics from all over the world. In addition to thought-provoking panel discussions, interactive sessions, a lively chatroom and a virtual exhibition, Gordon Wilson, President and CEO of WorldReach, will be joining the list of outstanding speakers, presenting Accelerating touchless borders & immigration, as part of The Future of Travel and Border Management* session on Wednesday, October 7th at 8:00 EST (Washington DC) / 13:00 GMT (LONDON).

CONGRESS SESSIONS

Wednesday, October 7:
1) The state of biometrics
2) The future of travel and border management*

Tuesday, October 13:
3) The power of digital ID – authentication in digital trust frameworks
4) Performance, accuracy and testing of biometrics

Wednesday, October 21:
5) National security and counter-terrorism – good practices for biometrics
6) Facial recognition in focus

Tuesday, October 27:
7) Trust and confidence in the use of biometrics – an all-female session
8) Question time: What is the future of biometrics? Ask the experts

Register for Congress here: link

If you are attending and interested in setting up a meeting with Gordon Wilson, President and CEO; Steven Grant, Director of Business Development; Shelley Bryen, Director of Marketing; Jon Payne, Executive Director, Global Partnerships; or Carl Gohringer, Strategic Business Development, at this event please contact us directly.

About Biometrics Institute

The mission of the Institute is to promote the responsible and ethical use of Biometrics and Biometric Analytics as an independent and impartial international forum for Biometric users and other interested parties.

The goals of the Biometrics Institute are:

  • To develop thought-leadership and guidance for the responsible use of Biometrics, using the input of experts
  • To facilitate knowledge-transfer to members, prospects, key stakeholders and the public
  • To act as a connector for the global Biometrics industry including users, suppliers, academics, regulators and privacy advocates

About WorldReach Software

WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery,
through its systems for:
• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. For more information on the world’s most successful remote identity verification immigration programme, employing WorldReach software: read our EU Settlement Case Study.

Press contact:
Shelley Bryen, Director of Marketing,  +1 (613) 697-6997

WorldReach at Biometrics Institute Congress and Biometrics Week

October 16 2019

WorldReach is pleased to be exhibiting and sponsoring the Biometrics Institute Congress, which runs from October 29 to 30th at the QEII Centre in London, UK. Topics covered in this year’s event include: responsible and ethical use of biometrics, digital identity, technology innovation and biometric application, consumer biometrics, intelligent borders and the travel continuum, secure documents, biometrics for social enablement, security and integrity, and research and innovation in biometrics.

If you are attending and interested in setting up a meeting with Shelley Bryen, Director of Marketing, Jon Payne, Director UK, or Carl Gohringer, WorldReach Senior Consultant, at this event please contact us directly.

For more information, please visit: https://www.biometricsinstitute.org/event/biometrics-congress-2019/

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, passport, border management and consular organizations. WorldReach supplies secure eID/Travel Document issuance, remote identity verification services and consular software, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software, +1 (613) 742-6482

WorldReach at Biometrics Institute Members Meeting

Biometrics Institute

September 6 2019

WorldReach will be attending the Biometrics Institute’s Members Meeting on September 12th in Washington DC. Hosted by the Department of Homeland Security, OBIM, the meeting will focus on issues surrounding facial recognition technology.

WorldReach will be represented by Jon Payne, Director UK.

For more information: https://www.biometricsinstitute.org/event/us-member-meeting/

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, passport, border management and consular organizations. WorldReach supplies secure eID/Travel Document issuance, remote identity verification services and consular software, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software, +1 (613) 742-6482

WorldReach Sponsors ID@Borders & Future of Travel 2019

April 9, 2019

WorldReach Software is proud to be a Silver Sponsor of the Biometrics Institute Conference: ID@Borders & Future of Travel in Cooperation with OSCE. This event will be held at OSCE headquarters, the Hofburg in Vienna, Austria on April 11-12, 2019. ID@Borders brings together the critical players in the borders community and focuses on the user perspective with key decision makers. Providing updates to the industry on border management, travel facilitation and security, and migration management, the focus of this European event remains on the ethical use of biometrics.

WorldReach Director of Business, Steven Grant, will be contributing to a panel Discussion: Future of borders and technology solutions to get us there with Her Majesty’s Revenue & Customs (HMRC), UK Digital, International Airlines Group, SITA and Vision-Box on April 12th at 14:30.

If you are attending and interested in setting up a meeting with Steven or Carl Gohringer, of our UK Office, at this event, please contact us directly.

Additional details on this ID@Borders Conference can be found by visiting:

https://www.biometricsinstitute.org/event/id-borders-future-of-travel-2019-vienna/

 

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, visa, passport, border management, and consular organisations. We supply secure eID/Travel Document issuance and remote identity verification services, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes.

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. The KYT platform is the front end IDV app supporting the EU Exit Settlement Scheme. WorldReach is a member of the Biometrics Institute, the International Border Management & Technologies Association (IBMATA), a Global Member of the World Travel & Tourism Council (WTTC) focusing on the Seamless Traveller Journey, and a Strategic Partner of the International Air Transport Association (IATA) contributing to the IATA OneID initiative. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, Anguilla, Bermuda, Cayman Islands, Montserrat, St Helena, Turks and Caicos Islands, the British Virgin Islands, and UK Crown Dependencies & Gibraltar. www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software, +1 (613) 742-6482

WorldReach Sponsors Biometrics Congress 2018 in London

Biometrics Congress 2018

October 16, 2018

WorldReach Software is proud to be Gold Sponsors of the Biometrics Congress 2018 which will be held on the 17-18 October 2018, at the Grange St. Paul’s Hotel in London. This industry event will provide a range of case study presentations, discussion sessions and innovation talks. Biometrics Congress offers a fantastic opportunity to share best-practices, knowledge and the responsible use of biometrics.

WorldReach President, Gordon Wilson, will be presenting on Wednesday, October 17th at 13:35 in Stream A: ID at the Borders & Travel Continuum.  He will be covering “Remote ID Verification applied to Home Office Immigration programs and Canadian Initiatives for Seamless Air and Land Borders.”

If you are attending and interested in setting up a meeting with Gordon or a number of WorldReach senior representative at this event, please contact us directly.

Additional details on Biometrics Congress 2018 can be found by visiting:
https://www.biometricsinstitute.org/biometrics-congress-2018

About WorldReach Software: WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, visa, passport, border management, and consular organisations. WorldReach supplies secure eID/Travel Document issuance and remote identity verification services, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. WorldReach is member of the Biometrics Institute, the International Border Management & Technologies Association (IBMATA), and is a Strategic Partner of the International Air Transport Association (IATA) where we are contributing to the IATA OneID initiative. Customers include governments from: Canada, the United Kingdom, the Netherlands, New Zealand, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, St Helena, Turks and Caicos Islands and the British Virgin Islands. www.worldreach.com

Press Contact: Shelley Bryen, WorldReach Software,   +1 613 742-6482

WorldReach Sponsors ID at Borders Conference 2018

April 11, 2018

WorldReach Software is proud to be a Silver Sponsor at the Biometrics Institute ID @ Borders 2018 Conference which will be held at the Belgian Comic Strip Center in Brussels on April 18-19, 2018. This annual event in Europe brings together the critical players in the borders community and focuses on the user perspective with key decision makers providing updates to the industry on border management, travel facilitation and security, and migration management.

Steven Grant, Director of Business Development for WorldReach will be participating in a Panel Discussion on April 18th at 3:45 PM, “Seamless customer journey – opportunities and challenges around the use of biometrics” covering: Balancing security, convenience and privacy; Security concerns, particularly with one factor usage; Information and data sharing; API and Vulnerabilities.

If you are attending and interested in setting up a meeting with Steven or Shelley Bryen, Director of Marketing at this event, please contact us directly.

Additional details on this ID at the Borders Europe Conference can be found by visiting: https://www.biometricsinstitute.org/events/id-borders-2018-brussels

 

About WorldReach Software

WorldReach Software supplies consular, passport and eVisa/Electronic Travel Authorization software and fosters best practices used by more than 3000 daily users in over 950 sites. WorldReach Software helps ensure traveller safety and security worldwide through its systems for both government consular organizations as well as individual travellers. Customers include government ministries and departments from Canada, the United Kingdom, the Netherlands, New Zealand, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, St Helena, Turks and Caicos Islands and the British Virgin Islands.For more information contact: www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software,   (613) 742-6482

WorldReach to Exhibit and Present at Biometrics Institute Congress 2017

October 27, 2017

WorldReach Software is a proud sponsor of the Biometrics Institute Congress 2017, which is a two day industry event accompanied by an exhibition at Australia House in Central London on the 1-2 November 2017. This year’s Congress will focus on digital transformation and the role of biometrics in government as well as consumer applications.

WorldReach will have a Stand in the exhibit area, with our President, Gordon Wilson, participating in a Panel on November 1st at 14.20 in Session A, covering the discussion topic, “Do mobile biometrics hold the key to global traveller identity?”.

If you are interested in meeting with us, or seeing a demo of our innovative identity verifying and ePassport authenticating “Know Your Traveller™” (KYT) platform, please stop by or contact us directly.

For more information on this important biometric industry event, please visit http://www.biometricscongress.org.

 

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, border management and consular organizations as well as individual travellers. Incorporating Know Your Traveller™ (KYT) traveller process innovation, WorldReach supplies consular, passport and eVisa/Electronic Travel Authorization software and fosters best practices used by more than 3000 daily users in over 950 sites worldwide. Customers include government ministries and departments from Canada, the United Kingdom, the Netherlands, New Zealand, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands and the British Virgin Islands. For more information contact: www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software,   (613) 742-6482

WorldReach at Biometrics Institute Member Meeting USA in Washington, DC

June 14, 2017

WorldReach Software will be participating in the Biometrics Institute Member Meeting USA, June 15, 2017 at the Embassy of Australia in Washington DC. from 9:30 am – 12:30 pm.

The panel discussion topic with focus on Innovation at the Borders and include:
Tony Smith, Member Advisory Council, Biometrics Institute and Former Director General, UK Border Force; Clarence Yeo, Commissioner, Immigration and Checkpoints Authority, Singapore; John McMullen, Business Enterprise Specialist, Defence Forensics and Biometrics Agency, Department of Defense; Shue-Jane Thompson, Partner, Cyber and Biometric Service Line, IBM; and senior representatives from OBIM and DHS.

Gordon Wilson, President of WorldReach, will be attending this important event. If members are interested in meeting with Mr. Wilson, please contact us directly.

For more information about this organization or the Member Meeting in Washington, please visit: http://www.biometricsinstitute.org/events.php/650/member-meeting-washington-dc-june-2017

  

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, border management and consular organizations as well as individual travellers. Incorporating Know Your Traveller™ (KYT) traveller process innovation, WorldReach supplies consular, passport and eVisa/Electronic Travel Authorization software and fosters best practices used by more than 3000 daily users in over 950 sites worldwide. Customers include government ministries and departments from Canada, the United Kingdom, the Netherlands, New Zealand, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands and the British Virgin Islands. For more information contact: www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software,   (613) 742-6482