WorldReach Software

HAS THE UK JUST QUIETLY SEEN ONE OF THE MOST SUCCESSFUL GOVERNMENT IT PROJECTS EVER?

Not everyone thought the Home Office’s app for settling an EU citizen’s immigration status post-Brexit would work. A year on, it seems like, for once, the sceptics got this one completely wrong

Posted 26 May 2020 by Gary Flood


While we’ve all been a bit busy with… you know what, a major UK Identity milestone was achieved that all of us in the Digital Identity ecosystem should have been very impressed with:

That no less than 3.5 million successful applications for a highly time-sensitive Government service were made using digital ID software on a smartphone – and that makes the project in question the world’s largest, most successful digital on-boarding immigration programme using remote identity verification with ePassport chip reading and liveness detection.

WorldReach EUSS Press Release Image

We’re referring to the Home Office EUSS (EU Settlement Scheme), which was set up to support the application process of European Economic Area (EEA) nationals living in the UK to apply for a UK immigration status as part of our leaving the European Union. As Minister for Future Borders and Immigration Kevin Foster states, “The [EU Settlement] scheme is the biggest of its kind in British history,” and the 3.5 million figure was reached with over a year still to go until the 30 June 2021 deadline.

Though not without some critics, the system was famously designed to be something that could be done quickly and securely by the user on their phones, an “EU Exit: ID Document Check” app, on Android or iOS smartphone, that was promised to assist applicants in promptly and securely confirming their identity without the need to submit documents to the Home Office by mail or in person. 

The service supports multiple eIDs including ePassports, UK biometric residence cards and EU citizen eID cards, all using ICAO standards. And given that according to March 2020 Home Office data on the project (EU Settlement Scheme Statistics March 2020), it looks like that core design principle of easy digital functionality and access has been proven right.

In fact, there’s lots of genuinely impressive benchmarking going on here, and whatever your personal opinions about either the Home Office or Brexit, anyone interested in battle-testing the promise of ID at scale has to stop and listen. For a start, the project was up and running very quickly: after only a three-month beta phase, the app was live on GOV.UK at the end of March last year and included three optional paths for EEA nationals:

  • To prove their Identity in applying for status via post
  • By visiting a local service provider
  • A completely digital route. 

What’s really interesting (and encouraging) is that the vast majority chose digital. And given that the total target group is believed to be about 3.5 million, getting that near completion, mainly electronically, and with such a high success rate… is pretty good.

No wonder Westminster’s pleased with this one; after all, it’s almost unprecedented… a successful HMG IT project! “Our use of world-class technology means that people can apply from the comfort of their home in as little as 15 minutes,” the Security Minister Brandon Lewis wrote in The Times in January. Lewis, noting how the app is successfully using facial recognition and smartphone technology to make the process as easy for as many people as possible, also pointed out that at the back end his Department is ensuring “a secure digital status which cannot be lost, damaged or tampered with [as EUSS] future-proofs [your] immigration status”.

Quite rightly, his public acknowledgement of the achievement of this national ID-based system also notes that EUSS’s level of innovation is “unheard of in immigration systems around the world” and should definitely be something “we are extremely proud of”.

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  • A high percentage completed their application in under 10 minutes, with a high level of Identity assurance
  • This was the first iOS app in production to read ICAO MRTD compliant chips via Near Field Communication (NFC) at large scale on iPhone 7 and above
  • Users employed no less than 2,300 different makes and models of Android and iOS devices to complete the identity verification process.
  • Peaks of 25,000-30,000 applications per day were seen without crashes
  • System Availability since the start of live production is 99.97%—exceeding SLA commitments agreed with the supplier
  • 79% of applicants indicated that proving their identity through the app was either “very easy” or “fairly easy”
  • The app receives an average 4.1 star satisfaction rating on Google Play Store.

By the way, we are often given the example of successful ID programmes in the Nordics that didn’t go down the government-issued (eg GOV.UK Verify) route, but instead piggy-backed off the financial/banking route. And EUSS more than holds its own against this benchmark, comparing very well with the remote digital on-boarding rate achieved in the banking sector. Other great proof points here include the fact that:

It’s more than time to ask the ID company that’s behind all this to step forward and take a bow. That is, of course, Canadian ID leader WorldReach Software, which is all about powering-up highly trusted digital public services for immigration, passport, border management, consular and citizen services organisations (and whose customers include Canada, the United Kingdom, the Netherlands, Ireland and a bunch of both British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands, St. Helena) as well as key UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar).

WorldReach Software was selected in October 2017, along with its partners InnoValor and iProov, to support the Identity & Document Verification (IDV) components of the EUSS through the development, integration and testing phases. This remote IDV digital service is based on WorldReach’s Know Your Traveller platform, and in September 2018, the company was awarded a multi-year contract with the Home Office for the operation and management of the digital verification capability supporting EUSS.

In technical terms, IdentityReach reads the ePassport chip’s security features to authenticate the legitimacy of the document. Facial matching is achieved by comparing the secure reference image from the ePassport chip to a live selfie captured by smartphone camera. Genuine presence technology is applied to mitigate attempts at identity fraud.

Commenting on this landmark engagement for his company, for WorldReach’s President, Gordon Wilson, “The use of remote ID Verification at a high trust level by the UK for EUSS provides a clear proof statement that the public is ready to accept a digital route for on-boarding—and that they are quite capable of using their own smartphone and ePassport or eCitizen ID to conduct said digital on-boarding.  

“The milestone of well over 3 million successful EUSS applications, mostly achieved digitally, also demonstrates that delivery of other government or customer services digitally requiring high levels of Identity Assurance is preferred by the majority—plus, that the technology is capable of delivering.

“This is highly reassuring even before lockdown, which has made the reliable and scalable delivery of public service innovation a paramount concern for policy-makers.”

To find out more about WorldReach, go here

To find out more about the EUSS, go here

To find original article from Think Digital Partners, go here

WorldReach at connect:ID in Washington DC

March 5, 2020

WorldReach is proud to be exhibiting at connect:ID, March 11-12, 2020 at the Walter E. Washington Convention Center in Washington, D.C. Connect:ID is a world class identity conference and exhibition, showcasing the potential of trusted identity solutions, and highlighting how disruptive technology and policy decisions are driving much needed change.

WorldReach will be located at Booth #200, showcasing IdentityReach, our remote identity and document verification (IDV) solution. IdentityReach, is the core of the digital channel for the UK Home Office’s EU Settlement Scheme. Our IDV solution reads the ePassport chip to authenticate the legitimacy of the document. Facial matching is achieved by comparing the secure reference image from the ePassport chip to a live selfie captured by smartphone camera, and genuine presence (also known as liveness detection) is applied to mitigate attempts at identity fraud.

If you are attending the conference and interested in setting up a meeting with Jon Payne, Global Partnerships Executive Director, Shelley Bryen, Director of Marketing or Steven Grant, Director of Business Development, please contact us directly.

For more information about this event: https://www.terrapinn.com/exhibition/connect-id

About WorldReach Software

WorldReach Software enables highly trusted digital services through its systems for government immigration, passport, border management, consular and citizen services organizations. WorldReach supplies remote identity verification and on-boarding services, secure eID/travel document issuance and consular software, including the Know Your Traveller™ (KYT) innovative platform/processes.

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. The KYT platform is the front end IDV app supporting the EU Settlement Scheme. WorldReach is a member of the Biometrics Institute, the International Border Management & Technologies Association (IBMATA), a Global Member of the World Travel & Tourism Council (WTTC) focusing on the Seamless Traveller Journey, and a Strategic Partner of the International Air Transport Association (IATA) contributing to the IATA OneID initiative. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact:

Shelley Bryen, WorldReach Software, , +1 (613) 742-6482

WorldReach employs Cognitec’s Technology to Enable ID Document Applications with Smartphones

October 2, 2019

Cognitec maintains a successful partnership with WorldReach to facilitate remote identity verification during self-service ID issuance processes via their smartphone app.

Applicants for passports, visas, residency/settlement programs or digital onboarding services are required to take a selfie during the enrollment process. An automated back-end process verifies the claimed identity, validates the ID document via NFC and chip reads, checks for watch list alerts, completes a liveness check, and forwards the application for completion of assessment.

“We chose Cognitec’s market-leading face matching technology to achieve consistently high accuracy rates for the verification process,” says Gordon Wilson, President of WorldReach. “Government agencies require proven, reliable technologies for each step in the application process, as they aim to build the community’s trust in these new digital application methods. This partnership gives our companies a pioneering role in advancing e-government services.”

Using the app eliminates the visit to an office facility and allows for uninterrupted digital services. Users welcome the app’s straight-forward design and the quick application process. WorldReach is currently applying this solution with passport and border control agencies in Canada, the UK, Ireland, and other organizations pursuing seamless travel initiatives.

“The WorldReach solution brings the advantages of face recognition to modern ID management systems,” says Alfredo Herrera, Cognitec CEO. “We look forward to contributing our expertise as WorldReach evolves this trend-setting technology.”

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, passport, border management and consular organizations. WorldReach supplies secure eID/Travel Document issuance, remote identity verification services and consular software, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software, +1 (613) 742-6482

About Cognitec

Cognitec is the only company worldwide that has worked exclusively on face recognition technology since its inception in 2002. The company is proud to maintain a stable, market-leading position within the industry, and to uphold the trust it has gained as a reliable, experienced provider of biometric technologies.

More Information and Contact

www.cognitec.com
Elke Oberg, Marketing Manager Cognitec Systems GmbH
Phone: +49-351-862-9214

WorldReach at Biometrics Institute Members Meeting

Biometrics Institute

September 6 2019

WorldReach will be attending the Biometrics Institute’s Members Meeting on September 12th in Washington DC. Hosted by the Department of Homeland Security, OBIM, the meeting will focus on issues surrounding facial recognition technology.

WorldReach will be represented by Jon Payne, Director UK.

For more information: https://www.biometricsinstitute.org/event/us-member-meeting/

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, passport, border management and consular organizations. WorldReach supplies secure eID/Travel Document issuance, remote identity verification services and consular software, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software, +1 (613) 742-6482

WorldReach exhibiting at ICAO TRIP Symposium 2019

June 11, 2019

WorldReach is exhibiting at the International Civil Aviation Organization’s (ICAO) Fifteenth TRIP Symposium and Exhibition 2019 on June 25-28, in Montreal, Quebec, Canada. Hosted at ICAO headquarters, this year’s symposium, centred on Bridging the Physical-Digital Document Divide, will address the need for “holistic and integrated approach to traveller identification management.”

An exhibition complements the Symposium, showcasing a broad range of products and services related to travel document security applications. These include border inspection and automated border control systems, and identity management, as such WorldReach’s Know Your Traveller™ (KYT) platform.

WorldReach’s KYT platform, specifically the use cases for Secure ETA, eVisa and other immigration programs, can be used to establish and confirm the identity of travellers via their smartphones through the use of remote biometric and biographic capture, facial recognition and liveness detection, and ePassport authentication.

If you’re attending the show, we’d love to see you at our WorldReach booth on the 5th floor – #68. If you would like to set up a meeting with a WorldReach executive, please contact us directly.

For further information about the symposium, please visit: https://www.icao.int/Meetings/TRIP-Symposium-2019/Pages/default.aspx

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, visa, passport, border management, and consular organisations. We supply secure eID/Travel Document issuance and remote identity verification services, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. WorldReach has representation on the ICAO TRIP Implementation and Capacity Building Working Group (ICBWG) for travel documents and border management. We are also members of the Biometrics Institute, the International Border Management & Technologies Association (IBMATA), and is a Strategic Partner of the International Air Transport Association (IATA) where we are contributing to the IATA OneID initiative. Customers include governments from: Canada, the United Kingdom, the Netherlands, New Zealand, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, St Helena, Turks and Caicos Islands and the British Virgin Islands. www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software,   (613) 742-6482

WorldReach Software at Biometrics 2016 in London

biom2016_extended

October 6, 2016

WorldReach will be participating in Biometrics 2016, October 18-20, 2016 at Westminster, London, UK. Additionally, WorldReach will also attend the Quantifying Face Recognition Performance in Non-cooperative Settings Workshop on Monday the 17th in conjunction with this event.

The Biometrics 2016 conference tracks focus on how biometrics can deliver secure identity management and customer authentication solutions. The Facial Recognition Workshop, led by two NIST presenters, will address accuracy and other technical performance factors related to the use of face recognition systems in video surveillance and more general applications where subjects do not make cooperative presentation to the biometric capture devices.

Gordon Wilson, President and Richard Gauthier, Director of Research and Development for WorldReach, will be attending both the facial recognition workshop and this key event in which speakers from across industries will look at current and future opportunities for this industry. Please feel free to contact us if you would like to meet while at this important industry event and technical workshop!

For more information on Biometrics 2016, please visit: http://www.biometricsandidentity.com

About WorldReach Software

WorldReach Software supplies consular, passport/ePassport and eVisa/Electronic Travel Authorization software and fosters best practices used by more than 3000 daily users in over 950 sites, making it the leading company providing global consular software solutions for Foreign Affairs. WorldReach Software helps ensure traveller safety and security worldwide through its systems for both government organizations as well as individual travellers. Customers include government ministries and departments from Canada, the United Kingdom, the Netherlands, New Zealand, Spain, Ireland, Denmark, Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands and the British Virgin Islands. For more information contact: www.worldreach.com

Press contact:

Shelley Bryen, WorldReach Software,   (613) 742-6482