WorldReach Software

WorldReach, Entrust at Identity Week in London

Discover Entrust seamless travel and citizen-identity solutions

Sept 15, 2021 | Ottawa, Canada

WorldReach Software, an Entrust Company, will be exhibiting and presenting in person at Identity Week, 22-23 September, at the ExCeL London.

Identity Week is an exhibition and conference bringing together the brightest minds in the identity sector to promote innovation, new thinking, and more effective identity solutions.

Key areas of focus include: secure physical credentials, digital identity, and advanced authentication technologies, such as biometrics.

Don’t miss us at our Stand 428 or on the panel, “The Value of Identity Documents for Digital Identities”, where we will discuss how electronic identity documents and digital identities together can support strong security and improve user experiences. The panel will take place at 12:30 BST on September 22.

Register for free. Learn more

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach, Entrust: Innovation Sponsors of Goode Intelligence’s IDENTIFY 2021

June 23, 2021 | Source: WorldReach

WorldReach, an Entrust Company, are proud Innovation Sponsors of IDENTIFY 2021. Goode Intelligence will be hosting this important global identity event on June 29th.

The Innovation Session will be held at 13:30 BST (08:30 EDT). Jon Payne, Strategic Alliances Director at Entrust will be showcasing three innovative Government to Citizen case studies. These immigration and border control examples highlight trusted remote identity and document verification. This is at the forefront of secure digital onboarding. He will then be joining an esteemed group of industry experts for a panel discussion on “Innovation in Identity Proofing.”

Steven Grant, Business Development Director, will immediately follow at 15:00 BST (10:00 EDT) examining “The critical role of identity verification for health and vaccine passports”.

Don’t miss your chance to hear these two highly respected subject matter experts talking about two key aspects of identity verification – securing a world in motion.

Register here.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, please visit here.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997


Entrust, Eurostar selected to speak at eu-LISA Contactless Travel Industry Roundtable

May 31 | Source WorldReach

Entrust, through its Identity Verification unit (WorldReach Software) has been selected to present at eu-LISA’s Industry Roundtable. This year’s focus is Contactless Travel in Post-COVID Times: Enhancing the EU Security Ecosystem. The event runs 1-2 June, 2021.

Gordon Wilson, Global Head of Seamless Travel for Entrust and Renaud Thillaye, Head of Public Affairs, Eurostar will be speaking on Tuesday, June 2 at 14:30 CEST/ 08:30 EDT. Their topic – an exciting new seamless, contactless rail pilot set to begin this summer in St. Pancras International Station in London.

Touchless Travel Experience

High-speed rail operator, Eurostar, is preparing for the future with the Project Laminar funded by InnovateUK Department of Transportation in partnership with Entrust and the prime project partner, iProov. The vision of this pilot project is a touchless travel experience in which passengers are identified solely by facial recognition and their pre-enrolled data is submitted (by user consent) both to Eurostar for check-in and to UK Border Force as an exit check.

In terms of interoperability, this is a significant project because it connects commercial travel and border control use cases.

Safe & Seamless Travel

Entrust will be showing a video of this safe and seamless travel process that contributes to the post-pandemic recovery of the travel sector. The pilot includes:

  • a remote identity & document verification service by which the passenger enrolls their biographic and biometric information before travel, using their own mobile device
  • NFC capability of the phone is used to read the chip in the ePassport
  • the facial image in the chip is compared against a contemporaneous selfie
  • a liveness check (using iProov genuine presence technology) is used to protect against presentation attacks
  • three images (from chip, liveness and selfie) are triangulated to provide Eurostar and UK Border Force with a high degree of assurance that the passenger is the rightful holder of the document
  • the passenger scans the QR code on their Eurostar e-ticket to associate the ticket with the enrolled identity information (All this is achieved in a single app on the passenger’s phone in under ten minutes)
  • once enrolment is complete, a Digital Travel Credential (DTC), to the ICAO standard, is derived from the passport chip and stored securely on the passenger’s mobile device, to be shared with their consent
  • the passenger proceeds to St. Pancras International Station in London, where check-in for the train is achieved simply by walking along a biometric lane supplied by Face4 Systems. (Cameras situated in the biometric lane verify that the approaching passenger is pre-registered)
  • The pre-enrolled data is then sent to Eurostar to confirm check-in, without the need for the passenger to present any physical documents or interact with Eurostar staff.

Additional capability of verifying health status certificates is also being explored.

Entrust, and its partners, continue to secure the world in motion.

For more information on this Industry Roundtable, please contact eu-Lisa.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997

WorldReach at Think Digital Identity for Government 2021

May 14, 2021 | Source: WorldReach

WorldReach Software, an Entrust Company, is a proud sponsor of Think Digital Identity for Government 2021 on May 21st. This virtual conference will focus on Identity Fraud. Key players across government will discuss what’s being done to combat fraudulent activity. Examples of best practice from across both the public and private sectors will include both successes and failures of governments across the globe.

Jon Payne, Strategic Alliances Director, will be on the Futures Panel at 15:10 BST with other leading identity experts. Panelists will discuss what tomorrow’s identity sector might look like. Mr. Payne will also cover lessons learned from the Home Office EU Settlement Scheme to help inform the UK debate about post-Verify national identity.

If you would like to hear more about identity verification capabilities and processes driving digital transformation, please contact us.

To register, visit: http://www.thinkdigitalidentityforgovernment.com/

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997

WorldReach Identity Verification Solutions included in DIACC IDV Products Directory 2.0

May 12, 2021 | Source: WorldReach

The WorldReach Software, an Entrust Company, identity verification platform and solutions are showcased in DIACC’s Directory of Products That Assess Identification Documents and Verify Identity Version 2.0. Now live, this Digital Identification and Authentication Council of Canada Directory provides an overview of vendors’ solutions which use government issued photo identification cards, combined with biometric facial scans, to establish Digital Identity.

Designed specifically for high identity assurance requirements, WorldReach’s Identity Verification (IDV) solutions and services are in production in several successful Government to Citizen programs. They allow an eligible applicant to read and authenticate their ePassport (or eMRTD card) remotely using a smartphone app to read the passport chip, validating the cryptographic security controls. Biometric facial matching and genuine presence (also known as liveness detection) are used to verify that the applicant is the rightful holder of the validated ID document.

Users verify themselves easily, securely, conveniently within minutes. Proven in real-world use, by millions, at scale.

WorldReach, as Entrust Identity Verification, is dedicated to keeping the world moving safely by enabling more seamless and secure transactions.

If you would like to hear more about these IDV capabilities driving digital transformation, please contact us.

The DIACC Directory can be accessed here.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about WorldReach’s seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,   +1 (613) 697-6997

WorldReach included in Biometrics Institute COVID-19 Response Report 2021

May 12, 2021 | Source: WorldReach

WorldReach Software, an Entrust Company, is a key technology supplier featured in Biometrics Institute’s latest Report: COVID-19: Effective and responsible biometrics solutions and concepts – one year into the pandemic.

For the 2021 updated Report, the Biometric Institute asked its members to address the critical questions organizations are still facing as a result of the pandemic and to explain how their solutions are effective. WorldReach chose to focus on lessons learned from successful, uninterrupted digital onboarding programs, and the new customer experience expectations that are here to stay.

Digital Onboarding After the Pandemic: A Checklist for Success

As vaccination programs expand and COVID-19 cases drop, thoughts are turning to life after the pandemic. What will our new normal look like? What have we learned and what changes will persist?

One safe bet is that citizens will demand and expect remote, digital onboarding into both government and commercial services. The public appetite for sitting in waiting rooms and handing over paper documents – already waning before the pandemic – has gone forever. The post-COVID citizen knows that digital options are available, and expects service providers to offer them.

But this is about much more than buying some shiny new tech. To make a success of digital onboarding, service providers need to focus on the whole end-to-end process and the customer experience. For both government and commercial services, this is the only way to derive best value from digitization.  

In the financial industry, the abandonment rate for digital onboarding is reported to be 63% (Signicat, The Battle to Onboard 2020 – The impact of Covid-19 and beyond). By comparison, in our work in government services, WorldReach has a successful user completion rate of over 90%. Why the stark difference?

At WorldReach, we are able to monitor telemetry data from ongoing usage (over 5 million transactions and counting), identifying opportunities for continuous improvement and examining the impact of subtle changes to see their results on the ground. As a result, we have developed a clear view about what works.

The diagram below summarizes our checklist for success: four key Customer Value Drivers that all service providers should consider when planning a move into digital onboarding and services.

Customer Value Drivers

We believe these four Customer Value Drivers can help agencies assess the impact of proposed designs, technology and user experience for each element of identity verification and digital onboarding:

  1. Achieving high user completion rates above industry norms: A service provider should offer high incentive or value to the end user to try the digital process. Once the end user decides to opt in to the digital channel, there should be a very high success rate of completing the process. This requires a logical workflow, clear user guidance, easy to use technology, and process innovation to ensure a good user experience. If these elements are all in place, service providers will minimize rates of abandonment, which provides no customer value and often creates a disincentive for others who may follow.
  2. Achieving a high identity assurance level: This includes the level of verification of the e-chipped document and use of its secure facial images as a biometric reference, without having to gain access to a central database from the issuing authority. Many identity verification services rely primarily on optical scans/images of an ID document, with inherent security weaknesses for the verification process. It is difficult to obtain consistently high-quality facial images from a scanned or photographed document at the same level as a chip-stored biometric. This can cause repeated customer attempts, leading to abandonment and/or a low-quality image for the reference photograph. This, in turn, can lead to more attempts at manual confirmation. There is also a need to ensure the facial image meets appropriate criteria for 1:1 facial matching that is sensitive to the circumstances of the user. Liveness (or genuine presence) is a further example of the recommended security measures, along with corroborating information needed to achieve high identity assurance (e.g. see UK Good Practice Guide 45).
  3. Achieving minimized manual review/intervention: The degree of success achieved on the above issues will greatly affect the ability to meet a threshold for automatic processing and so allow minimal manual human review and acceptance. Manual review, if used routinely, will slow the process to the point where end users may abandon and so will not be easily scalable or cost effective. There will always be instances where manual adjudication and approval is deemed necessary, such as suspected fraudulent activity, or other circumstances where it is not possible to meet typical criteria for an automated review. The key is to ensure these cases are the exception and not the rule.
  4. Delivering high cost effectiveness: This requires an end-to-end focus on doing it right the first time, rather than incurring unsuccessful attempts to launch, which tends to create bad reviews and user skepticism. It’s important for service providers to choose technology companies with significant experience of similar deployments at high volumes, in order to benefit from lessons learned elsewhere. A poor rate of completion, low identity assurance results or high manual interventions can contribute to poor overall cost effectiveness, even if most technical components are individually running well.

What works in a demo version or early prototype is not necessarily the same as a service that is scalable to millions of people and able to deliver high completion rates to a high level of assurance, meeting customer’s goals. There is considerable complexity behind a large-scale production implementation that can run on global ePassports or citizen eIDs across their multiple generations, plus the wide range of smart phone models and operating systems in use by the general public.

Any agency or company looking to move into digital onboarding should carefully consider not just the tech but the totality of the business processes changes that are required for success.

Interested to hear more? Contact us at:

Download the Report here.

WorldReach CEO Presents at Goode Intelligence Biometric Summit

April 6, 2021 | Source: WorldReach

Gord Wilson, President and CEO of WorldReach, will be joining an esteemed group of industry experts for the Innovation Session at the Goode Intelligence Biometric Summit 2021. Goode Intelligence, a leading identity, authentication and biometrics research, consulting and events company, will be hosting this FREE global summit on April 13th. Join us for inspiring keynotes, thought-provoking presentations, industry-led moderated panels, specialist analyst insight, and interviews with industry leading authorities. Register for free here.

Event themes include:

  • Impact of COVID-19
  • Innovation in Biometrics
  • Fighting fraud with biometrics
  • Biometric Payments
  • Digital Onboarding
  • Mobile Biometrics
  • Physical Access Control
  • Digital Identity
  • Digital Inclusion
  • Seamless Travel Experience
  • Regulation
  • Privacy & Ethics

The Innovation Session will be held 13:30 BST (08:30 EDT) and Gordon Wilson will be speaking to how crucial the Safe & Seamless Travel Journey is on the road to recovery for the travel sector, including border control and immigration. Trusted remote identity and document verification is at the forefront of digital onboarding and WorldReach is full-steam ahead with these real-world, innovative projects and pilots using biometrics and our software platform capabilities:

Eurostar Pilot Project LAMINAR: targeted for mid 2021, where travellers at London’s St Pancras International Station will be able to use a touchless biometric lane without presenting any formal identification or ticket on arrival at the station, reducing friction and safety concerns.

Canada’s Chain of Trust Pilot: employs a similar approach for air arrivals. Biographic and biometric data is captured early in the travel continuum and a derived digital travel credential (DTC, using the new ICAO standard) is stored in the secure wallet on the smartphone. This verified credential is shared and combined with dynamic risk assessment to determine the appropriate channel for each passenger arriving at the border. The ultimate aim is to achieve zero wait time at a new touchless border for eligible, low-risk passengers, starting with returning Canadians in the current pre-production scale pilot. The first air flight crew has already been processed through Chain of Trust.

EU Settlement Scheme (EUSS): unparalleled success with this UK Home Office smartphone based remote digital ID Verification (IDV) and enrolment capability. Completed applications have surpassed 5 million with an industry leading completion rate.

Biometric Summit 2021 is an outstanding opportunity to learn from experts and end-users and discover the latest innovation in biometrics. WorldReach is proud to support this event as an Innovation Sponsor.

About WorldReach
WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

To learn more about WorldReach’s solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Director of Marketing,   +1 (613) 697-6997



WorldReach ranks #8 in OBJ’s Fastest Growing Company 2021 List

March 30, 2021 | Source: WorldReach

(OTTAWA) – WorldReach is delighted to announce our ranking of 8th in the Ottawa Business Journal’s (OBJ) Fastest Growing Companies list for 2021. OBJ’s list recognizes Ottawa-based enterprises for substantial, sustainable and profitable revenue growth over the past three years and WorldReach is pleased with our substantial growth rate. As one of the top-10 companies on this list, WorldReach is profiled in the Spring issue of Ottawa Business Journal.

The OBJ Fastest Growing List marks the 3rd growth list ranking that WorldReach has been awarded in the last seven months. In September, we were recognized for our 3-year growth rate of 404% in the Globe and Mail Canada’s Top Growing Companies List and October brought the distinction of our position in the Canadian Business Growth List for our equally impressive 5-year growth rate of 339%.

“I could not be more proud of our team of diverse, committed, and experienced individuals that work together to create this ongoing success for our company. The Ottawa Business Journal Fastest Growing Company 2021 ranking is significant for many reasons – not only does this list acknowledge our continued path of rapid growth, but this third growth list ranking in this past year can be celebrated in Ottawa, our headquarters, where the majority of our colleagues work and live. With close to 30 years as a business in Ottawa, we are thankful for this recognition.”

Gord Wilson, CEO of WorldReach

Highlights of our recent successes:

  • WorldReach continues its unparalleled success with the UK Home Office’s EU Settlement Scheme (EUSS) for its smartphone based remote digital ID Verification (IDV) and enrolment capability. Completed applications have surpassed 5 million with an industry leading completion rate.
  • Eurostar Pilot Project LAMINAR is targeted for mid 2021 where travellers at London’s St Pancras International Station will be able to use a touchless biometric lane without presenting any formal identification or ticket on arrival at the station, reducing friction and safety concerns.
  • Canada’s Chain of Trust Pilot employs a similar approach for air arrivals. Biographic and biometric data is captured early in the travel continuum and a derived digital travel credential (DTC, using the new ICAO standard) is stored in the secure wallet on the smartphone. This verified credential is shared and combined with dynamic risk assessment to determine the appropriate channel for each passenger arriving at the border. The ultimate aim is to achieve zero wait time at a new touchless border for eligible, low-risk passengers, starting with returning Canadians in the current pre-production scale pilot.
  • Juniper Digital Identity Report 2020-2025 – WorldReach is a Segment Focused Leading Challenger and one of fourteen companies profiled on their digital identity leader board. The EUSS was one of only three successful case studies highlighted in the report.
  • WTTC Global Guides for Safe & Seamless Traveller Journey Report – WorldReach is one of nine companies profiled as technology providers that support the implementation of SSTJ concepts. It highlights the Eurostar and Chain of Trust Pilots along with the EU Settlement Scheme.

About WorldReach
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

To learn more about WorldReach’s seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Director of Marketing,   +1 (613) 697-6997

WorldReach makes the Canadian Business Growth List

October 15, 2020 | Ottawa, ON, Canada |

WorldReach is thrilled to be recognized on the Canadian Business Growth List as one of Canada’s Fastest-Growing Companies!

“Our ranking in the Canadian Business Growth List along with our recent placement in the The Globe and Mail’s Canada’s Top Growing Companies List marks a culmination of years of tremendous dedication and hard work from the entire WorldReach team,” remarks Gord Wilson, President and CEO. “I am particularly proud of the 404% increase we have seen in the last 3 years – with further growth forecasted for 2021. Our expertise and proven success in enabling highly trusted digital services for governments worldwide is more critical than ever before as the world races to adjust under the pressures of COVID-19.”

“The companies on the 2020 Growth List are really exceptional. Their stories are a masterclass in how to survive when the economy throws a curveball. Despite turbulence, 2020 Growth List companies showed resilience, spirit and, most importantly, empathy and strong leadership,” says Susan Grimbly, Growth List Editor. “As we celebrate over 30 years of the Canada’s Fastest-Growing Companies program, it’s encouraging to see that the heart of Canada’s entrepreneurial community beats strong, even in tough times.”

About WorldReach Software

WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery,
through its systems for:
• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. For more information on the world’s most successful remote identity verification immigration program, employing WorldReach software: read our EU Settlement Case Study.

About the Canadian Business Growth List

For over 30 years, the Growth List ranking of Canada’s Fastest-Growing Companies (formerly the Growth 500) has been Canada’s most respected and influential ranking of entrepreneurial achievement. Originally developed by PROFIT and now published in a special Growth List print issue of Canadian Business (packaged with the December issue of Maclean’s magazine) and online at GrowthList.ca and CanadianBusiness.com, the Growth List ranks Canadian companies on five-year revenue growth, and the Startup List ranks Canadian new growth companies on two-year revenue growth. For more information on the ranking, visit GrowthList.ca.

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving business publication in the country. It has fueled the success of Canada’s business elite and, through the Growth List ranking, celebrates leadership, innovation, business strategy and management tactics. Learn more at CanadianBusiness.com.

Press contact:
Shelley Bryen, Director of Marketing,  +1 (613) 697-6997

WorldReach Remote Identity and Document Verification Services on G-Cloud 12

This image has an empty alt attribute; its file name is g-cloud-Logo.png

September 29, 2020

(Ottawa, ON) WorldReach’s identity verification services will continue to be available to United Kingdom government departments through the Crown Commercial Service’s (CCS) G-Cloud 12 framework. Having been included on G-Cloud and our services available on the UK’s Digital Marketplace since its inception, we are pleased to once again qualify as an official Cloud Software supplier for another term.

WorldReach’s IdentityReach™, PassportReach™ and VisaReach™ product suites, built atop WorldReach’s Know Your Traveller™ (KYT™) platform, are now available to UK government customers through this framework. KYT™ is more than just a platform, it’s a complete secure identity and document verification system with applications suited for secure ID document issuance, immigration and border management programmes, or citizen service digital on-boarding. 

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. This became the world’s most successful remote identity verification immigration programme, the EU Settlement Scheme (EUSS).

G-Cloud 12 services, including WorldReach’s IDV solutions, are live on the Digital Marketplace from 28 September 2020.

To find out more about this highly successful Cloud-based procurement framework, visit the Digital Marketplace. https://www.digitalmarketplace.service.gov.uk/

About WorldReach Software

WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

About G-Cloud

Created in 2014 by CCS and the Government Digital service, the G-Cloud framework aims to simplify government procurement and strives towards greater transparency. The framework is accessible through the Digital Marketplace. Each version of the framework provides suppliers with the opportunity to update or add services and/or details regarding pricing and functionality.

Press contact

Shelley Bryen, WorldReach Software,  +1 (613) 697-6997