WorldReach Software

WorldReach, Entrust at Connect:ID 2021

October 5, 2021 | Washington D.C.

WorldReach Software, an Entrust Company, will be exhibiting and presenting in person at Connect:ID, 5-6 October, at the Walter E Washington Convention Center in Washington D.C.

Connect:ID is a world class identity conference and exhibition, showcasing practical implementations of trusted identity solutions, and highlighting how disruptive technology and policy decisions are driving much needed change.

Don’t miss us at our Booth 220 or on the panel, “Future Borders”, where we will be discussing with CBP and TSA how recent innovations in identity technology and seamless travel are shaping a new vision for a future digital border. The panel takes place at 2:45 pm ET on October 5.

Additionally, we will be hosting an “Evolutions in devirved PIV” RoundTable at 1:50pm ET on October 6.

Get your free pass and find out more about our full identity portfolio.

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach, Entrust at Identity Week in London

Discover Entrust seamless travel and citizen-identity solutions

Sept 15, 2021 | Ottawa, Canada

WorldReach Software, an Entrust Company, will be exhibiting and presenting in person at Identity Week, 22-23 September, at the ExCeL London.

Identity Week is an exhibition and conference bringing together the brightest minds in the identity sector to promote innovation, new thinking, and more effective identity solutions.

Key areas of focus include: secure physical credentials, digital identity, and advanced authentication technologies, such as biometrics.

Don’t miss us at our Stand 428 or on the panel, “The Value of Identity Documents for Digital Identities”, where we will discuss how electronic identity documents and digital identities together can support strong security and improve user experiences. The panel will take place at 12:30 BST on September 22.

Register for free. Learn more

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach – ReadID Webinar: ‘Conversion is Key’

Thursday, October 22, 2020, 9:00AM EST |
FREE Register here: link |


Join us for the upcoming webinar hosted by InnoValor (ReadID), one of our technology partners on the world’s largest, most successful digital on-boarding immigration programme: the UK Home Office EU Settlement Scheme. Steven Grant, our Director of Business Development, will join Maarten Wegdam, CEO of ReadID, for an interview on the theme ‘Conversion is key’ – How to reach a high onboarding conversion with identity verification software.

Together, we will discuss how we are working together on the EU Settlement Scheme and provide insight into the remarkable conversion rate of over 85%. In September 2018, WorldReach Software was selected by UK Home Office for the operation and management of the digital verification capability supporting the EU Settlement Scheme (EUSS). Together with our partner InnoValor (ReadID), we enabled the world’s largest, most successful remote identity verification immigration programme.

Steven G. Grant
Director of Business Development, WorldReach Software, Canada
Over the past 20+ years, Steve has worked as a subject matter expert with multiple international organizations and governments with extensive experience in identity document systems, border security, consular management software, civil registries, voter registration and biometrics. He is also a Non-Executive Director with IBMATA; a member of the ICAO Implementation and Capacity Building Working Group where he supports deployment of standards-compliant passport and border management technologies; and a Canadian representative to the ISO SC17 WG3 standards group for Travel Documents; IATA One ID; and WTTC Safe and Seamless Traveller Journey.

Maarten Wegdam
CEO, ReadID, Amersfoot, Netherlands
Expert, advisor and speaker on digital identity and heads the award-winning InnoValor team.
InnoValor’s ReadID is the flagship product and makes it possible to read and verify the contactless RFID chip of passports and other identity documents using a smartphone with Near Field Communication. It supports online document identity verification in a cost efficient, secure and user friendly manner.

About WorldReach
WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery,
through its systems for:
• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

Press contact:
Shelley Bryen, Director of Marketing,  +1 (613) 697-6997

WorldReach attending the International Summit on Borders

September 2, 2020

WorldReach is proud to be a Silver Sponsor of the International Summit on Borders. Taking place virtually on September 29th and 30th, this event brings together an influential group of delegates from around the world to address trending security challenges, migration issues, and delve into front-page topics impacting trade, travel, and transnational security.

THE PANELS

Tuesday, September 29th
– Setting the Scene: Threats, Trends, Challenges and Opportunities Impacting Border Agencies
– The Creation of the Department of Homeland Security: A Dialogue with a Former Security
– COVD-19: Pandemics and Border Controls, Lessons to be Learned – Preparing for the Next Pandemic

Wednesday, September 30th
– Seamless Travel: A Way Forward
– Use of Big Data and Data Analytics for Smarter Border Control
– eCommerce: Illicit and Counterfeit Goods

Review the Conference Agenda here: link

Register for ISOB here: link

Are you planning on attending?
Visit WorldReach Software’s virtual room on September 29 at 1:45pm EST and join Gordon Wilson, President and CEO; Jon Payne, Executive Director, Global Partnerships; Steve Grant, Director of Business Development; and Karen Warnick Elinan, Business Development Consultant to discuss touchless travel and safe borders processes or other topics of interest.

About WorldReach Software

WorldReach Software uses innovative processes and technology to verify you are who you say you are to enable digital services delivery,
through its systems for:
• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe and seamless traveller journey with the travel sector;
• highly trusted digital Identity verification and corroboration.

In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. For more information on the world’s most successful remote identity verification immigration programme, employing WorldReach software: read our EU Settlement Case Study.

Press contact:
Shelley Bryen, Director of Marketing,  +1 (613) 697-6997

HAS THE UK JUST QUIETLY SEEN ONE OF THE MOST SUCCESSFUL GOVERNMENT IT PROJECTS EVER?

Not everyone thought the Home Office’s app for settling an EU citizen’s immigration status post-Brexit would work. A year on, it seems like, for once, the sceptics got this one completely wrong

Posted 26 May 2020 by Gary Flood


While we’ve all been a bit busy with… you know what, a major UK Identity milestone was achieved that all of us in the Digital Identity ecosystem should have been very impressed with:

That no less than 3.5 million successful applications for a highly time-sensitive Government service were made using digital ID software on a smartphone – and that makes the project in question the world’s largest, most successful digital on-boarding immigration programme using remote identity verification with ePassport chip reading and liveness detection.

WorldReach EUSS Press Release Image

We’re referring to the Home Office EUSS (EU Settlement Scheme), which was set up to support the application process of European Economic Area (EEA) nationals living in the UK to apply for a UK immigration status as part of our leaving the European Union. As Minister for Future Borders and Immigration Kevin Foster states, “The [EU Settlement] scheme is the biggest of its kind in British history,” and the 3.5 million figure was reached with over a year still to go until the 30 June 2021 deadline.

Though not without some critics, the system was famously designed to be something that could be done quickly and securely by the user on their phones, an “EU Exit: ID Document Check” app, on Android or iOS smartphone, that was promised to assist applicants in promptly and securely confirming their identity without the need to submit documents to the Home Office by mail or in person. 

The service supports multiple eIDs including ePassports, UK biometric residence cards and EU citizen eID cards, all using ICAO standards. And given that according to March 2020 Home Office data on the project (EU Settlement Scheme Statistics March 2020), it looks like that core design principle of easy digital functionality and access has been proven right.

In fact, there’s lots of genuinely impressive benchmarking going on here, and whatever your personal opinions about either the Home Office or Brexit, anyone interested in battle-testing the promise of ID at scale has to stop and listen. For a start, the project was up and running very quickly: after only a three-month beta phase, the app was live on GOV.UK at the end of March last year and included three optional paths for EEA nationals:

  • To prove their Identity in applying for status via post
  • By visiting a local service provider
  • A completely digital route. 

What’s really interesting (and encouraging) is that the vast majority chose digital. And given that the total target group is believed to be about 3.5 million, getting that near completion, mainly electronically, and with such a high success rate… is pretty good.

No wonder Westminster’s pleased with this one; after all, it’s almost unprecedented… a successful HMG IT project! “Our use of world-class technology means that people can apply from the comfort of their home in as little as 15 minutes,” the Security Minister Brandon Lewis wrote in The Times in January. Lewis, noting how the app is successfully using facial recognition and smartphone technology to make the process as easy for as many people as possible, also pointed out that at the back end his Department is ensuring “a secure digital status which cannot be lost, damaged or tampered with [as EUSS] future-proofs [your] immigration status”.

Quite rightly, his public acknowledgement of the achievement of this national ID-based system also notes that EUSS’s level of innovation is “unheard of in immigration systems around the world” and should definitely be something “we are extremely proud of”.

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  • A high percentage completed their application in under 10 minutes, with a high level of Identity assurance
  • This was the first iOS app in production to read ICAO MRTD compliant chips via Near Field Communication (NFC) at large scale on iPhone 7 and above
  • Users employed no less than 2,300 different makes and models of Android and iOS devices to complete the identity verification process.
  • Peaks of 25,000-30,000 applications per day were seen without crashes
  • System Availability since the start of live production is 99.97%—exceeding SLA commitments agreed with the supplier
  • 79% of applicants indicated that proving their identity through the app was either “very easy” or “fairly easy”
  • The app receives an average 4.1 star satisfaction rating on Google Play Store.

By the way, we are often given the example of successful ID programmes in the Nordics that didn’t go down the government-issued (eg GOV.UK Verify) route, but instead piggy-backed off the financial/banking route. And EUSS more than holds its own against this benchmark, comparing very well with the remote digital on-boarding rate achieved in the banking sector. Other great proof points here include the fact that:

It’s more than time to ask the ID company that’s behind all this to step forward and take a bow. That is, of course, Canadian ID leader WorldReach Software, which is all about powering-up highly trusted digital public services for immigration, passport, border management, consular and citizen services organisations (and whose customers include Canada, the United Kingdom, the Netherlands, Ireland and a bunch of both British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands, St. Helena) as well as key UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar).

WorldReach Software was selected in October 2017, along with its partners InnoValor and iProov, to support the Identity & Document Verification (IDV) components of the EUSS through the development, integration and testing phases. This remote IDV digital service is based on WorldReach’s Know Your Traveller platform, and in September 2018, the company was awarded a multi-year contract with the Home Office for the operation and management of the digital verification capability supporting EUSS.

In technical terms, IdentityReach reads the ePassport chip’s security features to authenticate the legitimacy of the document. Facial matching is achieved by comparing the secure reference image from the ePassport chip to a live selfie captured by smartphone camera. Genuine presence technology is applied to mitigate attempts at identity fraud.

Commenting on this landmark engagement for his company, for WorldReach’s President, Gordon Wilson, “The use of remote ID Verification at a high trust level by the UK for EUSS provides a clear proof statement that the public is ready to accept a digital route for on-boarding—and that they are quite capable of using their own smartphone and ePassport or eCitizen ID to conduct said digital on-boarding.  

“The milestone of well over 3 million successful EUSS applications, mostly achieved digitally, also demonstrates that delivery of other government or customer services digitally requiring high levels of Identity Assurance is preferred by the majority—plus, that the technology is capable of delivering.

“This is highly reassuring even before lockdown, which has made the reliable and scalable delivery of public service innovation a paramount concern for policy-makers.”

To find out more about WorldReach, go here

To find out more about the EUSS, go here

To find original article from Think Digital Partners, go here

Security Minister: We’re going the extra mile for EU citizens here

HO News Team, 23 January 2020

Brandon Lewis, Security Minister, UK Government
Brandon Lewis, Security Minister

Last week, the Security Minister wrote in The Times Red Box  on the certainty we’re providing to EU citizens through the EU Settlement Scheme.

He wrote:

Three years and two general elections after the British people voted to leave the EU, we are finally getting Brexit done.

It will be a time of change for everyone, including the millions of EU citizens who live among us and the million UK nationals who live in the EU.

I want to reassure the EU citizens here – whether they’re a French architect in Manchester, Italian nurse in London or Polish chef in Glasgow – that we hugely value the contribution they make. That’s why our priority from the beginning has been to safeguard their rights through the EU Settlement Scheme, one of the biggest of its kind in the world.

We have had over 2.8 million applications in less than a year since it fully launched to the public, as I explained when taking the citizens’ rights clauses of the European Union (Withdrawal Agreement) Bill through the Commons last Tuesday.

But a new system understandably raises questions. Why is it digital? What help is available? How about the marginalised and vulnerable?

Firstly, our scheme is free to apply and there are just three key steps: prove your identity, show us you live here and tell us about any criminal convictions. It’s rather like renewing a passport or driving licence.

Our use of world-class technology means that people can apply from the comfort of their home in as little as 15 minutes. We built the dedicated app from scratch and it has scanned the chip in more than two million passports already. It uses facial recognition and smartphone technology to make the process as easy for as many people as possible.

Secondly, we are granting a secure digital status which cannot be lost, damaged or tampered with.

It future-proofs the person’s immigration status and is linked to their passport or identity card to make travelling through the UK border easy when free movement ends. This level of innovation is unheard of in immigration systems around the world and something that we are extremely proud of.

Thirdly, we have also put in place a wide range of support to help people. There are 1,500 staff at the home office working hard to help people apply and a dedicated helpline is open seven days a week. They do great work and regularly take the time to talk people through their application step-by-step.

And we are funding over 50 charities up and down the country who have already helped hundreds of thousands of vulnerable people so they don’t get left behind.

The EU Settlement Scheme goes above and beyond the deal we agreed with the EU on citizens’ rights. We’re providing certainty to millions across the country so they can evidence their rights in decades to come.

This is far more than what other EU countries have done for UK nationals abroad. It’s now time for EU countries to step up to the plate and make the same generous offer to the million UK nationals who live among them.

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Time is Ripe, Thanks to Apple – Why Now is the Time for Digital Identity Verification

Jon Payne of WorldReach Software, government agencies really need to start caring about this technology. Why: because the public is increasingly demanding convenient, remote, digital service provision

“Thanks in part to Apple, the eIDV approach to managing citizen identity is ripening” – WorldReach Software’s Jon Payne (Photo by KJ Spear)

Posted 21 November 2019 by Gary Flood

In May 2019, Goode Intelligence published an excellent report entitled Digital Identity & Document Verification. The report defines “eIDV” (electronic identity and document verification) as a digital means to establish that a person is who they claim to be. This includes onboarding into a system (for banking purposes, for example), or making an application to a government agency for a benefit of some kind. The report concludes that the use of such technology will grow rapidly in the next few years, but is constrained by a number of barriers, one of which was the inability of iPhone users to access the NFC (near-field communication) capabilities of their device outside the Apple ecosystem. But things are changing.

Before we get onto Apple, let’s take a step back. Why should government agencies care about this technology? Because it’s changing the way in which they interact with the public. And because the public increasingly demands convenient, remote, digital service provision.

At WorldReach, with our background in passports and immigration, we have been working on unlocking the power of the chip embedded in the e-passport. Given all the efforts made by passport agencies to embed a small computer full of secure data into the passport, couldn’t other government agencies make better use of it to help verify the identity of the holder?

This question has taken us into two innovative projects, in Canada and the UK.

For the last couple of years, the two Canadian government agencies with lead borders responsibilities, IRCC (Immigration, Refugees and Citizenship Canada) and CBSA (Canada Border Services Agency), have been working on a prototype called the Chain of Trust. The ultimate aim of the project is to achieve zero wait time at the future border for admissible passengers. As the industry leader on the project, WorldReach is pleased to be working with both government and industry partners towards this aim. Using our eIDV service, low-risk travellers will be able to register using only a smart phone, remotely, from wherever they are. Our app allows applicants to register and authenticate their passport information – using their smartphone to read the chip – and uses the latest facial recognition technology to check that the applicant is in fact the owner of the document. Plus, there’s an additional layer of security in the form of genuine presence, to confirm that a real, live person is making the application.

In the UK, the EU Settlement Scheme run by the Home Office is using the eIDV concept in perhaps its single largest live deployment. Because of Brexit, the freedom of movement previously enjoyed by other EU nationals living in the UK will soon end. The UK government estimates that there are between 3 and 4 million people in this category, who are required to apply for a new “settled status” before December 2020, in order to continue living and working in the UK.

The above policy presented the Home Office with an operational challenge, since applying for settlement in the UK usually involves filling out a lengthy form, sending personal documents – including passports – by post, and in some cases requires an in-person interview. Given its awareness of emerging eIDV technologies, the Home Office chose to offer an entirely digital application process, and we at WorldReach are pleased to be a significant part of the solution.

Although the EU Settlement Scheme began in public beta only in January of this year, followed by full release in March, the Home Office recently announced that more than 2 million applicants had already applied for settled status. However, because of the lack of access to NFC on Apple devices, all those choosing the eIDV route had to apply on an Android device.

But now that restriction has changed. Writing in The Guardian on 6 September, the Home Office Minister, Brandon Lewis, said of the eIDV service: “More than three-quarters of applicants are choosing to use a specially created app to prove their identity. It’s available on Android and we will roll out an Apple version in October once the technology is available”. Access to the NFC capability of iPhones was provided to app developers in iOS 13.1, which was released in late September. And the iOS version of the Home Office app arrived in the Apple Store in mid October.

So, one of the key barriers to the deployment of eIDV systems, as identified by Goode Intelligence, has been removed. Which means that convenient, secure identity verification services, using the latest in facial recognition and liveness technologies, are now accessible by the large majority of citizens with access to a smartphone.

In other words, thanks in part to Apple, the eIDV approach to managing citizen identity is ripening. Perhaps it’s time for public sector agencies to take a bite.

This blog’s writer, Jon Payne, is Director, UK, WorldReach Software Corporation

World Travel & Tourism Council completes successful strategic workshop for Seamless Traveller Journey Programme

WTTC reunites key players in the EU to discuss industry’s vision for a seamless and secure journey. WTTC research reveals that on average four in five international travellers would be willing to share their photographs in advance of travel to speed up their journey.

Tatiana Rokou / 13 Nov 2019  08:42

BRUSSELS – The World Travel & Tourism Council (WTTC), which represents the global Travel & Tourism private sector, convened at the European Parliament in Brussels, Belgium for a critical workshop, bringing together public and private sectors with technology providers to agree on models which are globally interoperable, technology neutral and cover the end-to-end journey in an effort to advance the vision of a Seamless Traveller Journey.

With growth happening so rapidly, infrastructure must keep pace with demand but in many cases, especially aviation, old systems are unable to cope with the demand we see today. The number of people travelling every year will only continue to grow, thus, it is crucial that the Travel & Tourism sector help create conditions for secure and efficient travel through and beyond borders.

The workshop tackled issues such as the industry vision for seamless travel, technology and border control, risk management, privacy and biometrics law.

The event counted with high-level representatives from the European Institutions, the private sector members and partners – AENA, Amadeus, Hilton, Hotelbeds, Idemia, KLM, Melia, MSC Cruises, NEC, NH Hotels, Radisson, Royal Caribbean, SITA, Vision-Box, WorldReach Software, among others and Industry organizations such as ACI Europe, CER , IATA, IBMATA

Research from the WTTC shows that four out of five (80%) international travellers from key European countries (France, Germany, Italy, Spain and the UK) would be willing to share their photographs with relevant organisations if it meant a smoother traveller journey.

With most travellers being low risk, increasing the presence of biometric technology throughout the traveller journey would allow governments to maximise resources and focus on the small number of high-risk travellers. This can also aide in easing capacity and unlocking the full economic potential of Travel & Tourism.

The Seamless Traveller Journey would allow biometric and biographic data to be provided prior to travel, allowing border agencies to authenticate and pre-clear travellers in advance of arrival, thus reducing cumbersome checks and queues at ports and airports. From a traveller’s perspective, this would present itself as a journey wherein the traveller no longer needs to present travel documents and boarding passes multiple times to a variety of stakeholders at different stages of their journey.

WorldReach at the eu-LISA Frontex Annual Conference

October 2 2019

On October 16th, WorldReach will be attending the eu-LISA Frontex Annual Conference in Tallinn, Estonia. This year, the event will be examining “The new information architecture as a driver for efficiency and effectiveness in internal security.” As the first conference since the adoption of an extended mandate to the Agency which includes the new large-scale IT systems (Entry-Exit System (EES), European Travel Information and Authorisation System (ETAIS), and the European Criminal Records Information System for Third Country Nationals (ECRIS-TCN).

If you are attending and interested in setting up a meeting with Steven Grant, Director of Business Development, or Carl Gohringer, WorldReach Senior Consultant, at this event please contact us directly.

For more information, please visit: https://www.eulisa.europa.eu/Newsroom/Events/Pages/Annual-Conference-2019.aspx

About WorldReach Software

WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, passport, border management and consular organizations. WorldReach supplies secure eID/Travel Document issuance, remote identity verification services and consular software, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, British Overseas Territories (Anguilla, Bermuda, Cayman Islands, Montserrat, Turks and Caicos Islands, the Virgin Islands), and UK Crown Dependencies (Guernsey, Isle of Man, Jersey) & Gibraltar.

Press contact

Shelley Bryen, WorldReach Software, +1 (613) 742-6482