Leading security company unveils solution that enables a touchless and seamless experience for travelers and operational efficiency for government agencies and service providers alike
MINNEAPOLIS— October 20, 2021 — Entrust, a global leader in trusted identity, payments and data protection, today announced its expansion to the travel industry with its Seamless Travel Solution, a fully-digital travel service. This solution enables a touchless and seamless experience for travelers by minimizing contact points, while bringing simplicity and greater security for border control, immigration and travel service provider operations.
As travel restrictions and ever-changing policies continue to bring economic uncertainty, the travel and tourism industry is doing everything it can to increase safety and reduce friction for travelers. “Travel & Tourism is working hard to bounce back from the effects of the COVID-19 pandemic. WTTC’s Safe & Seamless Traveler Journey is central both in aiding a swift recovery and defining a new normal for the industry,” said Helena Bononi, Vice President Americas of the World Travel and Tourism Council. “This important initiative enables mobility and increases safety and security, while always putting the passenger at the center. We’re encouraged by efforts from governments and industry to make this a reality. The new Entrust Seamless Travel Solution and all initiatives focusing on seamless travel are welcome additions to all current efforts.”
This announcement closely follows the acquisition of WorldReach Software in April 2021, combining the identity and data protection portfolio of Entrust with the expertise from WorldReach in digital identity verification and onboarding. The new Entrust solution enables an integrated solution to facilitate citizen engagement, digital onboarding, adaptive credentialing and risk-based flow control to the travel continuum.
“As citizens of the world begin to travel again, now is the perfect time to bring this solution to the market,” said Gordon Wilson, Vice President Identity Verification at Entrust. “We are confident that the Seamless Travel Solution will help launch the world into a new era of travel, allowing travelers to feel safer and experience less hassle, while also enabling operational efficiency to both border agencies and the entire travel industry through digital transformation.”
Targeted at airlines, train operators, cruise lines, airports, border agencies, and other key operators in the global travel and tourism ecosystem, the Entrust Seamless Travel Solution is a significant step toward a travel experience in which the traveler no longer needs to present travel-related documents such as boarding and passports multiple times to a variety of stakeholders at different checkpoints in their journey. Rather, travelers opting in will experience less hassle due to the solution’s implementation of contactless biometric corridors that employ facial recognition technology to confirm the traveler’s identity, removing friction from touchpoints.
TLScontact, a leading provider of visa and consular services for governments around the world, is incorporating the Entrust Seamless Travel Solution into its offering.
“TLScontact brings seamless, secure and increasingly digital application processing experience to a wide range of visa and consular services on behalf of governments across the world.” said Simon Peachey, Chief Sales Officer for TLScontact. “That’s why we’re partnering with Entrust to incorporate their market-leading Seamless Travel solution into our offering. Entrust capabilities in remote identity verification and digital travel credentials offer significant value both to our government clients and the travelling public.”
Gatekeeper Intelligent Security, a leader in inspection and recognition solutions at the border, integrates Entrust digital identity verification into its border recognition systems.
“Gatekeeper leads the way in intelligent inspection and recognition solutions at the border. We are committed to developing innovative solutions that augment human ability to perform security functions rapidly and accurately,” said Colin Brown, Vice President, Global Sales & Operations at Gatekeeper. “We’re teaming with Entrust to take advantage of their best-in-class remote identity verification capability, enabling drivers and passengers to submit biometrically secured identity data before travel or en route. When coupled with Gatekeeper’s border recognition systems, the result is a world-leading, automated, drive-through border solution.”
The Seamless Travel Solution follows all GDPR regulations, does not retain personally identifiable information and encrypts all data in transit and at rest for maximum user security. Each traveler using the service receives the option to store their Digital Travel Credential on their personal mobile device, but this is not required.
About Entrust Corporation Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.
iProov and WorldReach team up to provide contactless travel entry for Eurostar as part of railway innovation initiative
iProov is pleased to announce that our technology will be deployed to improve the speed and safety of train travel.
Rail passengers using Eurostar services will be the first to take advantage of a facial biometric corridor to enable contactless journeys. The walk-through system will allow customers to complete ticket checks and border exit processes at St Pancras International station without needing to come into contact with people or hardware.
The concept, already trialled in airports to increase speed and safety and manage immigration, is now being brought to train travel as part of the First of a Kind (FOAK) competition run by Innovate UK and funded by the Department for Transport. The initiative supports research, development and innovation in the UK rail industry.
Andrew Bud, Founder and CEO, iProov, said;“This is a world first. iProov is enabling train passengers to choose to travel without tickets or documentation in a way that is safe and secure.
“What started off as a project to reduce travel congestion and keep passengers moving is now going to help keep people safe in a pandemic world through social distancing and contactless interaction.
“It’s yet another example of how opt-in facial verification is making life easier and safer for people around the world.”
Passengers planning to travel on Eurostar services would be offered an accelerated pre-boarding option. Prior to travelling, they would use the Eurostar app to scan their identity documentation before iProoving themselves. The iProov facial biometric check uses patented controlled illumination to authenticate the identity of the user against the ID document.
The iProov solution is unique in assuring the Genuine Presence of the passenger. As well as checking that the user is the right person, matching the identity portrayed in the passport, the illumination process checks that the user is a real person, rather than a photo, video, or mask, and, uniquely, that the user is authenticating right now. This protects against large-scale criminal attacks using deepfakes.
The passenger would then receive a message confirming that their identity document had been secured and a ticket or passport would not need to be shown again until they reached their destination. On arrival at St Pancras International, the passenger would enter the contactless travel corridor and proceed in distanced fashion before boarding the train.
A kiosk solution at the station would allow passengers without access to smartphones to complete the same process.
The iProov solution will be developed in close partnership with Eurostar, the UK’s only operator of high-speed rail services, and with Canadian travel and immigration solution specialists WorldReach Software. It is planned to be in live operation by March 2021.
Transport Secretary Grant Shapps said:“I am delighted to announce the winners of this year’s First of a Kind competition, which will support better, more environmentally friendly journeys. Crucially, these pioneering projects will also ensure that passengers have a more efficient, reliable and responsive railway, making their journeys simpler and easier.”
Ian Campbell, Executive Chair of Innovate UK, said:“These high quality projects illustrate the appetite of UK organisations to develop new and exciting innovations for rail transport that improve customers’ user experience, that optimise railway efficiency, and are environmentally sustainable.”
Gareth Williams, Strategy Director and Company Secretary at Eurostar, said:“We are very pleased to be working with iProov on this important innovation. We’re convinced it will enhance our passenger experience and offer a live illustration of how innovation can benefit the high speed rail and international transport industries.”
iProov has been enabling global banks and other regulated organisations to meet Know Your Customer (KYC) regulations for several years, before extending into biometric traveller verification for the Department of Homeland Security in the US.
Travel after the pandemic: The growth of remote and touchless identity services
Written by Gillian Ormiston, Senior Consultant, Ormiston Consulting Services | Posted on May 29, 2020 | ACI Insights
The COVID-19 pandemic has impacted almost every aspect of contemporary life, including the travel industry. The majority of flights have been cancelled, airports are deserted, and long queues at security and immigration are just a distant memory.
Airports act as the shop window for many national economies so efficient and secure processes are therefore essential for both trade and tourism. Sooner rather than later, restrictions will begin to lift and travel will start to show the first green shoots of recovery. But that recovery will depend in part on the industry’s ability to respond to the legitimate concerns of travellers.
Passengers’ safety fears
High on the list of traveller concerns will be: am I required to wait in proximity with other travellers, and am I required to use touch devices (such as kiosks, eGates, and boarding pass readers) immediately after other travellers? This is where industry and government agencies will explore remote and touchless solutions.
Seamlessness has long been the byword for passenger processing, whether this is at check-in, access to airside, border control or boarding. Digitization, automation and AI have recently been added to the mantra. However, for good reasons related to safety, airports, airlines, and government agencies take time to deploy new processes.
The need for social distancing has raised many new questions, including: what can be done now to separate queues of passengers, how and where will health checks take place, and what will happen to those passengers who do not pass a health check? There remain many open issues to be addressed by governments and industry bodies.
However, while these complex topics are considered, one fundamental issue can be addressed right now: the need to verify the identity of every passenger. Airlines need to know who is flying so that they can submit Advanced Passenger Information (API), and so they can be sure the person flying is the same person who dropped their bag and went through security.
Most of the current biometric solutions which can support seamlessness at the airport require multiple touchpoints and are based on reading a passport, an ID card or driving licence. So, the most urgent issue now for airports, airlines and government agencies is to put in place a system for remote, off-airport identity verification. With an identity already enrolled securely before travel, the passenger’s face can become their touchless and seamless boarding pass.
The technology to achieve this is already available and proven. It combines the power of smartphones (Android and iOS) to read a passport or ID chip via NFC (near-field communication) with the latest facial recognition technology to provide not just an instant facial match between selfie and passport, but also a genuine presence test to prevent spoofing.
Any authority using this technology can have confidence that a genuine document has been used and that it has not been lost or stolen. They can be sure that the traveller is a real, live person who is the rightful holder of the document. And all this can be achieved remotely, without the traveller needing to be seen in person.
Remote identity and document verification today
This technology is already being used at scale in the real world. As part of the innovative EU Settlement Scheme, the UK Home Office has processed more than 3.5 million EU nationals living in the UK applying for settled status. The large majority chose the digital route and applied successfully, without assistance, in just a few minutes.
The same approach is being explored by Canada Border Services Agency as part of an innovative concept called Chain of Trust, in which biographic and biometric data captured early in the travel continuum is combined with dynamic risk assessment to determine the appropriate channel for each passenger at the border. The ultimate aim is to achieve zero wait time for eligible, low-risk travellers, via the use of biometric corridors.
Airport travel: Where do we go from here?
Many post-pandemic travellers will demand touchless alternatives along these lines. Those organizations wrestling with strategies for pandemic recovery and reconsidering a travel process heavily dependent on the use of touch-screen kiosks, scanners or eGates should urgently consider the fully remote, digital ID verification process described above.
Instead of requiring travellers to stand in a queue with others and use a touch-screen kiosk and/or an eGate, why not allow them to enrol their information in advance of arrival at the airport, on their own smartphone, and grant access to all necessary touchpoints (check-in, bag drop, security, border control, and boarding) based on a touchless facial match?
The required technologies are already available. But prospective buyers should be careful to choose a reliable technology partner and a solution that is proven in the real world at high volumes and a high level of identity assurance. Key issues to consider include security, data privacy, and scalability.
New measures help to rebuild confidence for travellers. Latest protocols aid the reopening of Travel & Tourism sector.
London, UK: The World Travel & Tourism Council (WTTC) has unveiled the second phase of measures to rebuild global consumer confidence to encourage the return of travelling.
The latest protocols are designed to drive the return of safe travel and enable industries, namely tour operators and convention centres, meetings and events to thrive once again.
Detailed discussions took place with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation, to set clear expectations of what travellers may experience in the ‘new normal’.
The welfare of travellers and the millions of people employed throughout the Travel & Tourism sector at the heart of this new comprehensive package of Safe Travels protocols.
They also provide consistency to destinations and countries as well as guidance to travel providers, airlines, airports, operators, and travellers, about the new approach to health and hygiene in the post COVID-19 world.
Gloria Guevara, WTTC President & CEO, said: “For the first time ever, the global private sector has rallied around our Safe Travels protocols which will create the consistency needed to allow a re-invigorated Travel & Tourism sector re-open for business.
“Among the most important of these measures are those which will enable the aviation sector to take-off. Aviation’s return is critical to help repower the global economic recovery.
“WTTC aviation protocols were created in close collaboration with ACI and IATA. We thank them and their leaders Angela Gittens and Alexandre de Juniac for their guidance, as it is vital we restore consumer confidence to get people travelling and flying safely.
“The expertise from large and small tour operators, contributed to define the new experience via tour operators and visiting event venues again, and were defined in coordination of experts from this segment, through these robust global measures which have been embraced by businesses around the world.”
Angela Gittens, ACI World Director General said: “Our industry has been brought to a standstill. A balanced and effective restart and recovery of the global travel and tourism sector depends on collaboration among the key participants in this ecosystem and we welcome the ambitious approach taken by the WTTC.
“Collaboration will help to establishing a globally-consistent approach to recovery which will be the most effective way of balancing risk mitigation with the need to enable travel and foster economic recovery while also reassuring the travelling public that health and safety remain the overall priorities.”
Alexandre de Juniac, Director General and CEO at IATA said: “COVID-19 is a gamechanger for the travel and tourism sector, requiring us to enhance our approach to health and safety to protect our travellers and workforce. Aviation is the business of freedom and it is vital to enable its restart on a safe basis. IATA is delighted to lend its framework and collaborate with WTTC on the Aviation Protocols as part of its Safe Travels initiative. This is an excellent example of the industry solidarity and cooperation that will be so vital to ensuring a strong recovery for travel and tourism.”
Yuji Akasaka, Japan Airlines President, said: “We would like to thank WTTC for their deep understanding of the aviation industry and for their worldwide support.
“At this moment I think the most important issue is that all members involved in tourism join forces and cooperate to overcome this crisis. Through WTTC’s widespread initiatives, we would like to work not only with the aviation sector but also with the tourism industry as a whole.”
Deborah Flint, Greater Toronto Airports Authority President and CEO, said: “Airports are one part of many organisations that form the travel and tourism ecosystem, to serve business and humanity’s need to connect.
“Together, we must work towards recovery from this crisis. That is why collaborating with partners like the WTTC on protocols for the new travel experience is important to us. A standardised approach, led by governments with input from industry, will allow us to ensure all safety measure are in place and is a critical step in building confidence in travellers, governments and ensuring resiliency for our industry.”
Greg Webb, Travelport Chief Executive Officer, said: The global travel industry is united in its desire to support a safe, healthy and responsible return to travel. However, for this to be achieved, the industry and governments across the world must now unite around a consistent set of clear practical and meaningful protocols, which are backed up by medical evidence and give travellers the confidence they need to once again take to the skies.
Gordon Wilson, WorldReach President, said: “The new Global Protocols provide an important framework to facilitate government and industry collaboration via a consistent set of guidelines to restore traveller confidence.
“The WTTC’s Seamless Traveller Journey initiative has greater urgency and an expanded role due to COVID-19. Health safety becomes a critical factor and combines the previous seamless travel goals with touchless processes, thereby helping the recovery of global travel.”
Miguel Leitmann, Vision-Box Chief Executive Officer, said: “As a leading forum of the travel and tourism industry, we are fortunate to have WTTC taking an important role in the formulation of trusted and clear travel standards in a post COVID-19 environment.
“Travel has become such an essential component of our daily lives, whether on business, vacation, or for personal reasons, that I am certain that we will soon be growing and thriving again. In the meantime, Vision-Box works closely with our clients and industry stakeholders to implement touchless identification and contactless clearance solutions that will enhance the safety and security of all travellers and staff members throughout the travel and tourism sector.
“Moving forward in this unprecedented time, the strength of our ongoing partnership with WTTC is key to recovery and success. Integrity, values and expertise drives our shared commitment to make our world a better place and we look forward to our mutual support, both personally and professionally.”
Aileen Clemente, Rajah Travel Corporation Chairman and CEO, said: “Restoring travel confidence is a major pillar to the recovery of our industry. Rajah Travel Corporation fully supports the WTTC in its leadership in engaging the private sector for the development of Safe Travel protocols across the value chain.
“We all benefit from WTTC’s strong advocacy with global and national institutions to prioritise travel and tourism in the recovery plans. The WTTC initiatives during this crisis are instrumental in how we re-shape our product offerings, business solutions and service to ensure and promote safe, secure, and seamless experience among our global customers and stakeholders.”
Darrell Wade, Intrepid Group Chairman said: “Safety and collaboration have never been more important, so its outstanding to see the travel industry work together as one, to ensure the health and wellbeing of travelers, workers and community members.”
Last week, WTTC unveiled Safe Travels protocols for hospitality and outdoor retail, which were widely endorsed and supported by top CEOs and business leaders globally.
However, earlier this week, WTTC’s unveiled its landmark new global safety stamp to encourage safe travels and the reopening of the Travel & Tourism sector.
Backed by the United Nations World Tourism Organization (UNWTO), the new protocols will recognise businesses and governments worldwide which have adopted them to rebuild confidence among consumers, encourage the return of ‘Safe Travels’ and enable the Travel & Tourism sector to reopen for business.
Detailed discussions took place with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation, to set clear expectations of what travellers may expect during their next flights in the ‘new normal’.
Evidence from WTTC’s Crisis Readiness report, which looked at 90 different types of crises, highlights the importance of public-private cooperation to ensure that smart policies and effective communities are in place to enable a more resilient Travel & Tourism sector.
WTTC divided the new guidance into four pillars including operational and staff preparedness; ensuring a safe experience; rebuilding trust and confidence; innovation; and implementing enabling policies.
Measures announced today include:
Enhanced cleaning including to self-service equipment, baggage trolleys, counters, buggies, security checkpoints, washrooms, elevators, handrails, boarding areas, and common areas with a specific focus on high-frequency touch points
Provide personal protection equipment (PPE) to staff, such as masks
New signage and announcements to limit interaction and queuing at touchpoints
Possible pre-arrival health risk assessment to prevent delays upon arrival
Reduce passenger touchpoints through online check-in before departure, use of self-check in kiosks and bag drop, home-printed bag tags, greater use of biometric e-gates and boarding card reading at gates
If entry-exit screening is mandated, it should be carried out in a non-intrusive, walk through manner, through full body infrared scanners using handheld infrared thermometers, and ear gun thermometers
Enhanced food safety and hygiene at restaurants, with prepacked foods to avoid handling of food at buffets
Possible redesign of immigration halls together with governments and airlines to speed up procedures
Where declarations are required upon arrival, electronic options should be used to minimise contact; ideally using contactless processes.
Provide personal protection equipment (PPE) to staff such as masks
Reduce passengers’ touchpoints through online check-in before departure, use of self-check in kiosks and bag drop, home-printed bag tags, greater use of biometric e-gates and boarding card reading at gates
Provide approved hand sanitizers as appropriate based on high-traffic areas, such as check-in and boarding areas
Revisited guidance for cleaning teams for all areas of the plane including washrooms, as well as check in and boarding areas, with a specific focus on high-frequency touch points
Consider boarding from back of the plane to the front, window to aisle
Limit movement in the cabin as much as possible
Retrain crew and frontline staff regarding infection control and hygiene measures
Enhanced sanitation, disinfection, and deep cleaning practices for coaches and other vehicles
Focused cleaning on high-frequency touch points, including handrails, door handles, tables, onboard toilets, air conditioning filters, overhead lockers and headsets
Pre-allocated seating plans with no rotation
Limit physical contact and queuing where possible
Explore staggered timing for access to venues, hotels and restaurants among others
Health, sanitation, disinfection and hygiene and food safety protocols at partner restaurants
Establish with partners and suppliers including shops, showrooms, tasting venues/shops, museums, shows theatres, concert halls, factories and farms, that they follow likely protocols
Convention Centres, Meetings & Events
Implement physical distancing for seating distribution and aisles, utilizing government guidance if available. Create visual support to show intent as appropriate.
Reduce venue capacity limits for participants as appropriate and required by local legislation
Distinguish between different areas of risk in the venue
Consider pre-arrival risk assessment questionnaire for participants
Limit physical interaction and possible queuing at reception and registration using advance registration to enhance participant flow
Create isolation units outside the venue where possible for those showing COVID-19 symptoms
Additional and separate measures for the Cruise sector and Insurance businesses, amongst others, are currently in development and will be announced in due course.
According to WTTC’s 2020 Economic Impact Report, during 2019, Travel & Tourism was responsible for one in 10 jobs (330 million total), making a 10.3% contribution to global GDP and generating one in four of all new jobs.
World Travel & Tourism Council completes successful strategic workshop for Seamless Traveller Journey Programme
WTTC reunites key players in the EU to discuss industry’s vision for a seamless and secure journey. WTTC research reveals that on average four in five international travellers would be willing to share their photographs in advance of travel to speed up their journey.
BRUSSELS – The World Travel & Tourism Council (WTTC), which represents the global Travel & Tourism private sector, convened at the European Parliament in Brussels, Belgium for a critical workshop, bringing together public and private sectors with technology providers to agree on models which are globally interoperable, technology neutral and cover the end-to-end journey in an effort to advance the vision of a Seamless Traveller Journey.
With growth happening so rapidly, infrastructure must keep pace with demand but in many cases, especially aviation, old systems are unable to cope with the demand we see today. The number of people travelling every year will only continue to grow, thus, it is crucial that the Travel & Tourism sector help create conditions for secure and efficient travel through and beyond borders.
The workshop tackled issues such as the industry vision for seamless travel, technology and border control, risk management, privacy and biometrics law.
The event counted with high-level representatives from the European Institutions, the private sector members and partners – AENA, Amadeus, Hilton, Hotelbeds, Idemia, KLM, Melia, MSC Cruises, NEC, NH Hotels, Radisson, Royal Caribbean, SITA, Vision-Box, WorldReach Software, among others and Industry organizations such as ACI Europe, CER , IATA, IBMATA
Research from the WTTC shows that four out of five (80%) international travellers from key European countries (France, Germany, Italy, Spain and the UK) would be willing to share their photographs with relevant organisations if it meant a smoother traveller journey.
With most travellers being low risk, increasing the presence of biometric technology throughout the traveller journey would allow governments to maximise resources and focus on the small number of high-risk travellers. This can also aide in easing capacity and unlocking the full economic potential of Travel & Tourism.
The Seamless Traveller Journey would allow biometric and biographic data to be provided prior to travel, allowing border agencies to authenticate and pre-clear travellers in advance of arrival, thus reducing cumbersome checks and queues at ports and airports. From a traveller’s perspective, this would present itself as a journey wherein the traveller no longer needs to present travel documents and boarding passes multiple times to a variety of stakeholders at different stages of their journey.
WorldReach Sponsors ID@Borders & Future of Travel 2019
April 9, 2019
WorldReach Software is proud to be a Silver Sponsor of the Biometrics Institute Conference: ID@Borders & Future of Travel in Cooperation with OSCE. This event will be held at OSCE headquarters, the Hofburg in Vienna, Austria on April 11-12, 2019. ID@Borders brings together the critical players in the borders community and focuses on the user perspective with key decision makers. Providing updates to the industry on border management, travel facilitation and security, and migration management, the focus of this European event remains on the ethical use of biometrics.
WorldReach Director of Business, Steven Grant, will be contributing to a panel Discussion: Future of borders and technology solutions to get us there with Her Majesty’s Revenue & Customs (HMRC), UK Digital, International Airlines Group, SITA and Vision-Box on April 12th at 14:30.
If you are attending and interested in setting up a meeting with Steven or Carl Gohringer, of our UK Office, at this event, please contact us directly.
Additional details on this ID@Borders Conference can be found by visiting:
WorldReach Software helps ensure traveller safety and security worldwide through its systems for government immigration, visa, passport, border management, and consular organisations. We supply secure eID/Travel Document issuance and remote identity verification services, including best practices and the Know Your Traveller™ (KYT) innovative platform/processes.
In September 2018, WorldReach signed a multi-year contract with the UK Home Office for the use of its smartphone based digital ID Verification (IDV) and enrolment capability. The KYT platform is the front end IDV app supporting the EU Exit Settlement Scheme. WorldReach is a member of the Biometrics Institute, the International Border Management & Technologies Association (IBMATA), a Global Member of the World Travel & Tourism Council (WTTC) focusing on the Seamless Traveller Journey, and a Strategic Partner of the International Air Transport Association (IATA) contributing to the IATA OneID initiative. Government customers include Canada, the United Kingdom, the Netherlands, Ireland, Anguilla, Bermuda, Cayman Islands, Montserrat, St Helena, Turks and Caicos Islands, the British Virgin Islands, and UK Crown Dependencies & Gibraltar. www.worldreach.com