WorldReach Software

Entrust launches new Seamless Travel Solution

Leading security company unveils solution that enables a touchless and seamless experience for travelers and operational efficiency for government agencies and service providers alike

MINNEAPOLIS — October  20, 2021Entrust, a global leader in trusted identity, payments and data protection, today announced its expansion to the travel industry with its Seamless Travel Solution, a fully-digital travel service. This solution enables a touchless and seamless experience for travelers by minimizing contact points, while bringing simplicity and greater security for border control, immigration and travel service provider operations.

As travel restrictions and ever-changing policies continue to bring economic uncertainty, the travel and tourism industry is doing everything it can to increase safety and reduce friction for travelers. “Travel & Tourism is working hard to bounce back from the effects of the COVID-19 pandemic. WTTC’s Safe & Seamless Traveler Journey is central both in aiding a swift recovery and defining a new normal for the industry,” said Helena Bononi, Vice President Americas of the World Travel and Tourism Council. “This important initiative enables mobility and increases safety and security, while always putting the passenger at the center. We’re encouraged by efforts from governments and industry to make this a reality. The new Entrust Seamless Travel Solution and all initiatives focusing on seamless travel are welcome additions to all current efforts.”

This announcement closely follows the acquisition of WorldReach Software in April 2021, combining the identity and data protection portfolio of Entrust with the expertise from WorldReach in digital identity verification and onboarding. The new Entrust solution enables an integrated solution to facilitate citizen engagement, digital onboarding, adaptive credentialing and risk-based flow control to the travel continuum.

“As citizens of the world begin to travel again, now is the perfect time to bring this solution to the market,” said Gordon Wilson, Vice President Identity Verification at Entrust. “We are confident that the Seamless Travel Solution will help launch the world into a new era of travel, allowing travelers to feel safer and experience less hassle, while also enabling operational efficiency to both border agencies and the entire travel industry through digital transformation.”

Targeted at airlines, train operators, cruise lines, airports, border agencies, and other key operators in the global travel and tourism ecosystem, the Entrust Seamless Travel Solution is a significant step toward a travel experience in which the traveler no longer needs to present travel-related documents such as boarding and passports multiple times to a variety of stakeholders at different checkpoints in their journey. Rather, travelers opting in will experience less hassle due to the solution’s implementation of contactless biometric corridors that employ facial recognition technology to confirm the traveler’s identity, removing friction from touchpoints.

TLScontact, a leading provider of visa and consular services for governments around the world, is incorporating the Entrust Seamless Travel Solution into its offering.

“TLScontact brings seamless, secure and increasingly digital application processing experience to a wide range of visa and consular services on behalf of governments across the world.” said Simon Peachey, Chief Sales Officer for TLScontact. “That’s why we’re partnering with Entrust to incorporate their market-leading Seamless Travel solution into our offering. Entrust capabilities in remote identity verification and digital travel credentials offer significant value both to our government clients and the travelling public.”

Gatekeeper Intelligent Security, a leader in inspection and recognition solutions at the border, integrates Entrust digital identity verification into its border recognition systems.

“Gatekeeper leads the way in intelligent inspection and recognition solutions at the border. We are committed to developing innovative solutions that augment human ability to perform security functions rapidly and accurately,” said Colin Brown, Vice President, Global Sales & Operations at Gatekeeper. “We’re teaming with Entrust to take advantage of their best-in-class remote identity verification capability, enabling drivers and passengers to submit biometrically secured identity data before travel or en route. When coupled with Gatekeeper’s border recognition systems, the result is a world-leading, automated, drive-through border solution.”

The Seamless Travel Solution follows all GDPR regulations, does not retain personally identifiable information and encrypts all data in transit and at rest for maximum user security. Each traveler using the service receives the option to store their Digital Travel Credential on their personal mobile device, but this is not required.

To learn more about Entrust and its Seamless Travel Solution, please visit https://www.entrust.com/solutions/industries/government/seamless-travel.

Original Press Release.

About Entrust Corporation Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

WorldReach, Entrust at Biometrics Institute Congress 2021

October 19, 2021 | Ottawa

WorldReach Software, an Entrust Company, is a proud Gold Sponsor of the Biometrics Institute Congress virtual event being held October 6, 13, 20, and 26, 2021.

The Biometrics Institute Congress is the industry gathering for the biometrics community globally. For the past 20 years, the institute has been leading the debate about the responsible and ethical use of biometrics. The Institute’s members are a global and diverse stakeholder community, including Entrust.

Don’t miss your chance to visit our virtual exhibition and listen in to Gordon Wilson’s presentation “From concept to reality: Getting travellers safely back in motion” at 12:20 BST on 20 October. Mr. Wilson is the VP, Identity Verification and Global Head of Seamless Travel, Immigration and Borders.

Learn more about this key industry event and our innovative seamless travel solution.

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach, Entrust at Connect:ID 2021

October 5, 2021 | Washington D.C.

WorldReach Software, an Entrust Company, will be exhibiting and presenting in person at Connect:ID, 5-6 October, at the Walter E Washington Convention Center in Washington D.C.

Connect:ID is a world class identity conference and exhibition, showcasing practical implementations of trusted identity solutions, and highlighting how disruptive technology and policy decisions are driving much needed change.

Don’t miss us at our Booth 220 or on the panel, “Future Borders”, where we will be discussing with CBP and TSA how recent innovations in identity technology and seamless travel are shaping a new vision for a future digital border. The panel takes place at 2:45 pm ET on October 5.

Additionally, we will be hosting an “Evolutions in devirved PIV” RoundTable at 1:50pm ET on October 6.

Get your free pass and find out more about our full identity portfolio.

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach, Entrust at Identity Week in London

Discover Entrust seamless travel and citizen-identity solutions

Sept 15, 2021 | Ottawa, Canada

WorldReach Software, an Entrust Company, will be exhibiting and presenting in person at Identity Week, 22-23 September, at the ExCeL London.

Identity Week is an exhibition and conference bringing together the brightest minds in the identity sector to promote innovation, new thinking, and more effective identity solutions.

Key areas of focus include: secure physical credentials, digital identity, and advanced authentication technologies, such as biometrics.

Don’t miss us at our Stand 428 or on the panel, “The Value of Identity Documents for Digital Identities”, where we will discuss how electronic identity documents and digital identities together can support strong security and improve user experiences. The panel will take place at 12:30 BST on September 22.

Register for free. Learn more

About WorldReach, an Entrust Company
WorldReach Software, acquired by Entrust in April 2021, uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

Press contact
Shelley Bryen, Product Marketing Director,  +1 (613) 697-6997

WorldReach, Entrust: Innovation Sponsors of Goode Intelligence’s IDENTIFY 2021

June 23, 2021 | Source: WorldReach

WorldReach, an Entrust Company, are proud Innovation Sponsors of IDENTIFY 2021. Goode Intelligence will be hosting this important global identity event on June 29th.

The Innovation Session will be held at 13:30 BST (08:30 EDT). Jon Payne, Strategic Alliances Director at Entrust will be showcasing three innovative Government to Citizen case studies. These immigration and border control examples highlight trusted remote identity and document verification. This is at the forefront of secure digital onboarding. He will then be joining an esteemed group of industry experts for a panel discussion on “Innovation in Identity Proofing.”

Steven Grant, Business Development Director, will immediately follow at 15:00 BST (10:00 EDT) examining “The critical role of identity verification for health and vaccine passports”.

Don’t miss your chance to hear these two highly respected subject matter experts talking about two key aspects of identity verification – securing a world in motion.

Register here.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, please visit here.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997


Entrust, Eurostar selected to speak at eu-LISA Contactless Travel Industry Roundtable

May 31 | Source WorldReach

Entrust, through its Identity Verification unit (WorldReach Software) has been selected to present at eu-LISA’s Industry Roundtable. This year’s focus is Contactless Travel in Post-COVID Times: Enhancing the EU Security Ecosystem. The event runs 1-2 June, 2021.

Gordon Wilson, Global Head of Seamless Travel for Entrust and Renaud Thillaye, Head of Public Affairs, Eurostar will be speaking on Tuesday, June 2 at 14:30 CEST/ 08:30 EDT. Their topic – an exciting new seamless, contactless rail pilot set to begin this summer in St. Pancras International Station in London.

Touchless Travel Experience

High-speed rail operator, Eurostar, is preparing for the future with the Project Laminar funded by InnovateUK Department of Transportation in partnership with Entrust and the prime project partner, iProov. The vision of this pilot project is a touchless travel experience in which passengers are identified solely by facial recognition and their pre-enrolled data is submitted (by user consent) both to Eurostar for check-in and to UK Border Force as an exit check.

In terms of interoperability, this is a significant project because it connects commercial travel and border control use cases.

Safe & Seamless Travel

Entrust will be showing a video of this safe and seamless travel process that contributes to the post-pandemic recovery of the travel sector. The pilot includes:

  • a remote identity & document verification service by which the passenger enrolls their biographic and biometric information before travel, using their own mobile device
  • NFC capability of the phone is used to read the chip in the ePassport
  • the facial image in the chip is compared against a contemporaneous selfie
  • a liveness check (using iProov genuine presence technology) is used to protect against presentation attacks
  • three images (from chip, liveness and selfie) are triangulated to provide Eurostar and UK Border Force with a high degree of assurance that the passenger is the rightful holder of the document
  • the passenger scans the QR code on their Eurostar e-ticket to associate the ticket with the enrolled identity information (All this is achieved in a single app on the passenger’s phone in under ten minutes)
  • once enrolment is complete, a Digital Travel Credential (DTC), to the ICAO standard, is derived from the passport chip and stored securely on the passenger’s mobile device, to be shared with their consent
  • the passenger proceeds to St. Pancras International Station in London, where check-in for the train is achieved simply by walking along a biometric lane supplied by Face4 Systems. (Cameras situated in the biometric lane verify that the approaching passenger is pre-registered)
  • The pre-enrolled data is then sent to Eurostar to confirm check-in, without the need for the passenger to present any physical documents or interact with Eurostar staff.

Additional capability of verifying health status certificates is also being explored.

Entrust, and its partners, continue to secure the world in motion.

For more information on this Industry Roundtable, please contact eu-Lisa.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997

WorldReach makes FTE Transformation Honours List for Vendor Innovation

May 20, 2021 | Source: WorldReach

WorldReach, an Entrust Company, has been selected for the Future Travel Experience (FTE) Transformation Honours List for Canada’s “zero touch” Chain of Trust Air Pilot.

The Transformation Honours List recognizes the organizations that have embraced innovation and transformation. Honourees have taken on a leadership role in helping to prepare the industry for a brighter future post-pandemic. Inspirational stories are from the Airline, Airport, Sustainability, Vendor and Startup categories.

Entrust was one of only two vendors selected.

FTE APEX Virtual Expo

As a result of selection, a Entrust On Demand Transformation Honours Innovation video will be showcased at the upcoming FTE APEX Virtual Expo May 25 – 27, 2021. Gordon Wilson, VP Identity Verification and Global Lead, Seamless Travel presents on the core Chain of Trust Pilot innovation – a combination of four cutting edge technologies:

  1. A remote smartphone document and identity verification process;
  2. Provision of a Digital Travel Credential (DTC) to the traveller that can be used to share identity information without having to present a physical passport;
  3. A risk assessment engine that assesses the passenger according to CBSA policy and provides instructions on which lane to use on arrival; and
  4. A touchless, nonstop biometric corridor that associates the passenger with their pre-enrolled data via facial recognition.

Chain of Trust Pilot partners came together through a Government of Canada call for proposals from the Centre for Security Science (CSSP). CSSP is managed and funded by Defense Research Development Canada. WorldReach and Entrust worked with government partners Immigration, Refugees and Citizenship Canada (IRCC) and Canada Border Services Agency (CBSA) to ensure full collaboration from both admissibility and border control. The pilot project went live at Toronto Pearson International Airport for a limited period of time in March 2021. The next phase will expand use and continue again mid Summer, as travel traffic begins to recover.

Register here to attend and learn more about this truly collaborative public-private seamless travel pilot in action.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about our seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,  +1 (613) 697-6997

WorldReach Identity Verification Solutions included in DIACC IDV Products Directory 2.0

May 12, 2021 | Source: WorldReach

The WorldReach Software, an Entrust Company, identity verification platform and solutions are showcased in DIACC’s Directory of Products That Assess Identification Documents and Verify Identity Version 2.0. Now live, this Digital Identification and Authentication Council of Canada Directory provides an overview of vendors’ solutions which use government issued photo identification cards, combined with biometric facial scans, to establish Digital Identity.

Designed specifically for high identity assurance requirements, WorldReach’s Identity Verification (IDV) solutions and services are in production in several successful Government to Citizen programs. They allow an eligible applicant to read and authenticate their ePassport (or eMRTD card) remotely using a smartphone app to read the passport chip, validating the cryptographic security controls. Biometric facial matching and genuine presence (also known as liveness detection) are used to verify that the applicant is the rightful holder of the validated ID document.

Users verify themselves easily, securely, conveniently within minutes. Proven in real-world use, by millions, at scale.

WorldReach, as Entrust Identity Verification, is dedicated to keeping the world moving safely by enabling more seamless and secure transactions.

If you would like to hear more about these IDV capabilities driving digital transformation, please contact us.

The DIACC Directory can be accessed here.

About WorldReach, an Entrust Company
WorldReach Software uses innovative processes and technology to remotely verify you are who you say you are to enable digital services delivery, through its systems for:

• government travel services (borders, immigration, passport, consular) and digital citizen services;
• safe & seamless traveller journey with the travel sector;
• high assurance digital Identity verification and corroboration.

To learn more about WorldReach’s seamless travel & border solutions and identity verification approach, visit our website.

Press contact
Shelley Bryen, Product Marketing Management Director,   +1 (613) 697-6997

WorldReach included in Biometrics Institute COVID-19 Response Report 2021

May 12, 2021 | Source: WorldReach

WorldReach Software, an Entrust Company, is a key technology supplier featured in Biometrics Institute’s latest Report: COVID-19: Effective and responsible biometrics solutions and concepts – one year into the pandemic.

For the 2021 updated Report, the Biometric Institute asked its members to address the critical questions organizations are still facing as a result of the pandemic and to explain how their solutions are effective. WorldReach chose to focus on lessons learned from successful, uninterrupted digital onboarding programs, and the new customer experience expectations that are here to stay.

Digital Onboarding After the Pandemic: A Checklist for Success

As vaccination programs expand and COVID-19 cases drop, thoughts are turning to life after the pandemic. What will our new normal look like? What have we learned and what changes will persist?

One safe bet is that citizens will demand and expect remote, digital onboarding into both government and commercial services. The public appetite for sitting in waiting rooms and handing over paper documents – already waning before the pandemic – has gone forever. The post-COVID citizen knows that digital options are available, and expects service providers to offer them.

But this is about much more than buying some shiny new tech. To make a success of digital onboarding, service providers need to focus on the whole end-to-end process and the customer experience. For both government and commercial services, this is the only way to derive best value from digitization.  

In the financial industry, the abandonment rate for digital onboarding is reported to be 63% (Signicat, The Battle to Onboard 2020 – The impact of Covid-19 and beyond). By comparison, in our work in government services, WorldReach has a successful user completion rate of over 90%. Why the stark difference?

At WorldReach, we are able to monitor telemetry data from ongoing usage (over 5 million transactions and counting), identifying opportunities for continuous improvement and examining the impact of subtle changes to see their results on the ground. As a result, we have developed a clear view about what works.

The diagram below summarizes our checklist for success: four key Customer Value Drivers that all service providers should consider when planning a move into digital onboarding and services.

Customer Value Drivers

We believe these four Customer Value Drivers can help agencies assess the impact of proposed designs, technology and user experience for each element of identity verification and digital onboarding:

  1. Achieving high user completion rates above industry norms: A service provider should offer high incentive or value to the end user to try the digital process. Once the end user decides to opt in to the digital channel, there should be a very high success rate of completing the process. This requires a logical workflow, clear user guidance, easy to use technology, and process innovation to ensure a good user experience. If these elements are all in place, service providers will minimize rates of abandonment, which provides no customer value and often creates a disincentive for others who may follow.
  2. Achieving a high identity assurance level: This includes the level of verification of the e-chipped document and use of its secure facial images as a biometric reference, without having to gain access to a central database from the issuing authority. Many identity verification services rely primarily on optical scans/images of an ID document, with inherent security weaknesses for the verification process. It is difficult to obtain consistently high-quality facial images from a scanned or photographed document at the same level as a chip-stored biometric. This can cause repeated customer attempts, leading to abandonment and/or a low-quality image for the reference photograph. This, in turn, can lead to more attempts at manual confirmation. There is also a need to ensure the facial image meets appropriate criteria for 1:1 facial matching that is sensitive to the circumstances of the user. Liveness (or genuine presence) is a further example of the recommended security measures, along with corroborating information needed to achieve high identity assurance (e.g. see UK Good Practice Guide 45).
  3. Achieving minimized manual review/intervention: The degree of success achieved on the above issues will greatly affect the ability to meet a threshold for automatic processing and so allow minimal manual human review and acceptance. Manual review, if used routinely, will slow the process to the point where end users may abandon and so will not be easily scalable or cost effective. There will always be instances where manual adjudication and approval is deemed necessary, such as suspected fraudulent activity, or other circumstances where it is not possible to meet typical criteria for an automated review. The key is to ensure these cases are the exception and not the rule.
  4. Delivering high cost effectiveness: This requires an end-to-end focus on doing it right the first time, rather than incurring unsuccessful attempts to launch, which tends to create bad reviews and user skepticism. It’s important for service providers to choose technology companies with significant experience of similar deployments at high volumes, in order to benefit from lessons learned elsewhere. A poor rate of completion, low identity assurance results or high manual interventions can contribute to poor overall cost effectiveness, even if most technical components are individually running well.

What works in a demo version or early prototype is not necessarily the same as a service that is scalable to millions of people and able to deliver high completion rates to a high level of assurance, meeting customer’s goals. There is considerable complexity behind a large-scale production implementation that can run on global ePassports or citizen eIDs across their multiple generations, plus the wide range of smart phone models and operating systems in use by the general public.

Any agency or company looking to move into digital onboarding should carefully consider not just the tech but the totality of the business processes changes that are required for success.

Interested to hear more? Contact us at:

Download the Report here.

Entrust acquires WorldReach Software: expands solutions portfolio to enable digital transformation for traveler and citizen-identity services

By Todd Wilkinson, CEO Entrust

The past year has been all about transformation. The response to the global pandemic has accelerated long term changes in the way we interact, move and spend. Consumers have come to expect all-digital, all-online enablement to access critical services from businesses, institutions and governments. This likely permanent market shift has made making digital ID Verification an essential capability – digital and touchless technology and processes are critical to keeping the world moving safely and securely.

That’s why I am excited to announce that Entrust has acquired WorldReach Software, a Canadian-based company that helps governments and travel service providers improve international travel through the digital modernization of immigration, border management programs and safe and seamless traveler journeys.

WorldReach was founded in 1998 in Ottawa and has become a recognized leader in identity solutions for travel and citizen services. WorldReach has innovative technology in ICAO-compliant identity verification and digital onboarding, and the team has the expertise to implement these solutions at scale. The company has seen strong demand for its services, and was recently named to the Toronto Globe and Mail’s 2020 ranking of Canada’s Top Growing Companies.

The WorldReach team is a natural fit for Entrust. Entrust is a proven leader in identity and access management (IAM) and secure digital and physical credentials for businesses and government. Combining the core capabilities of our two organization allows us to better serve our government and international travel industry customers with world-class, fully-integrated digital security solutions and expertise.

Together, we will leverage our global footprint, innovation and professional services capabilities to extend the reach of these solutions to positively impact tens of millions of traveler experiences and digital citizen identity interactions each year.

To learn more about the WorldReach acquisition, read the press release.

Original Blog post